Director of Food and Beverage Operations

4 weeks ago

Nashville, Tennessee, United States Sentral Services Full time
Job Description

Sentral Services is seeking a highly skilled and experienced professional to fill the role of Director of Food and Beverage Operations. This position will be responsible for overseeing the planning and execution of all resident and guest experiences, ensuring that all amenity spaces are consistently set and activated.

The ideal candidate will have a strong understanding of operations, budget formulation, and excellent verbal and written communication skills. They will be responsible for fostering and maintaining relationships with preferred service providers within the local and wider community to ensure exclusive offerings are made available to residents.

Key Responsibilities:

  • Build the company image by cultivating relationships with influential companies and figures throughout the area and through attending networking events and relevant industry events.
  • Oversee the budget, procurement of supplies needed to execute activations and events, mood board creation per activation and resident event, who/what/when/where document completion and Lifestyle folder oversight in Dropbox.
  • Ownership of announcement creation and execution for Align App as it relates to lifestyle programming.
  • Ownership of community monthly newsletter.
  • Collaborate with Fitness Trainer(s) to ensure consistent programming is available weekly onsite utilizing all indoor and outdoor spaces to maximize resident experience.
  • Support the narrative around the amenity and service experience to present to potential residents inclusive of actively participating in all weekly activations.
  • Be available consistently for all shifts in amenity spaces in order to familiarize new and existing residents with our services and their new home.
  • Effectively motivate team members on a daily basis to promote a positive and exciting work environment.
  • Prioritize and fulfill the requests of all residents and guests with great friendliness, efficiency, confidentiality, and professionalism.
  • Greet residents by their name and with a smile to make guests feel welcomed and valued.
  • Develop positive relationships with residents to create a personal and welcoming environment.
  • Provide exceptional customer service by adhering to company standards and responding promptly to all resident questions, concerns and requests.
  • Prepare and drive various programming and partnership narratives, lessons learned and playbooks for development projects.
  • Inspect Property routinely to ensure optimal conditions and report any repair or replacement needs to the respective Directors.
  • Collaborate with the Facilities Director to ensure that the property remains well-maintained.
  • Collaborate with the Services Director to ensure all residential amenity spaces remain well-maintained by respective Services team members.

Requirements:

  • High school diploma or GED required, college degree a plus.
  • 4+ years customer service experience required.
  • 2-3 years experience in hotel events, onsite restaurant, banquet and/or catering department, high traffic bar/restaurant, members club establishment background.
  • Supervisory experience a plus.
  • Sales/Wellness and Fitness experience a plus.
  • Solid understanding of Microsoft Office (Outlook, Excel, Word).
  • Strong knowledge of operations with budget formulation.
  • Excellent verbal and written communication skills.
  • Keen attention to detail with a creative problem-solving approach.
  • Ability to make decisions and initiate action within established guidelines.
  • Comfortable working under pressure, handling stressful situations, and acting decisively in an aggressive environment.
  • Ability to work a flexible schedule, including evenings and weekends.

Sentral Benefits:

  • Healthcare Coverage: We are committed to providing comprehensive healthcare plans (medical, dental, vision, and other benefit options) to our team members and their families.
  • Time Off: Sentral fosters a flexible work lifestyle by offering paid time off, paid holidays, & volunteer hours to all full-time team members.
  • Matching 401K: To help you reach your savings goals, we offer a 401(k) plan with a match.
  • Career Development: We offer extensive learning and development opportunities to support growth.

Equal Opportunity Employer:

Sentral Services is an Equal Opportunity Employer and does not discriminate based upon actual or perceived race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

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