Front Desk Representative

2 days ago


Williston, Vermont, United States Maine Course Hospitality Group Full time
Job Summary

We are seeking a friendly and professional Front Desk Agent to join our team at Maine Course Hospitality Group. As a key member of our front office team, you will be responsible for providing exceptional customer service to our guests, handling reservations, and ensuring a smooth check-in and check-out process.

Key Responsibilities
  • Greet guests in a warm and welcoming manner
  • Answer phone calls and respond to guest inquiries or requests
  • Provide information about hotel services, amenities, and local attractions
  • Process payments and handle cash, credit, and debit card transactions
  • Manage the front desk operations, including check-in and check-out
  • Assist guests with reservations and resolve any issues that may arise
  • Maintain a clean and organized front desk area
  • Complete daily reports and balance cash drawers
Requirements
  • Proven experience in customer service or hospitality
  • Excellent communication and interpersonal skills
  • Strong problem-solving and decision-making abilities
  • Strong attention to detail and organizational skills
  • Ability to work independently and as a team player
  • Ability to stand for long periods of time and lift up to 25 pounds
  • Reliability and ability to work weekends and holidays
Benefits
  • Weekly paycheck
  • 401k with generous company match
  • Paid time off
  • Holiday pay
  • Health, dental, and vision insurance
  • Travel discounts
  • Company scholarships for you or your family
  • Career development opportunities

We offer a positive and supportive work environment, opportunities for career growth, and a competitive benefits package. If you are a friendly and professional individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity.



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