Guest Services Representative

1 week ago


Williston, North Dakota, United States Lexima Full time

At Lexima, we prioritize outstanding guest interactions. We are in search of a Front Desk Agent who will play a vital role in ensuring that our visitors receive exemplary service that aligns with our company values and brand expectations.

Key Responsibilities

  • Facilitate and manage guest check-ins and check-outs, along with room bookings, requests, and cancellations.
  • Process payments and modify billing as necessary.
  • Remain knowledgeable about hotel policies, pricing, and promotional offers.
  • Distribute room keys and provide detailed information regarding room amenities and hotel facilities.
  • Keep accurate records of room availability and guest accounts.
  • Address guest feedback and complaints, escalating issues when appropriate.
  • Prepare and oversee housekeeping schedules while ensuring compliance with health and safety regulations.
  • Engage with guests to evaluate their satisfaction and resolve any issues.
  • Maintain proficiency in relevant computer systems and software applications.
  • Respond to emergencies and assist with laundry and housekeeping duties as required.
  • Perform additional tasks as assigned.
Qualifications
  • Previous experience in hospitality or a related field is preferred.
  • A high school diploma or equivalent is mandatory.
  • Proficiency in English is essential.
  • Must successfully complete a background check and drug screening.
Physical Requirements
  • Capability to stand, walk, sit, and use hands, as well as climb stairs.
  • Visual abilities including close vision, color vision, and depth perception.
  • Ability to perform repetitive movements and occasionally lift items weighing up to 25 pounds.
  • Potential exposure to varying weather conditions, chemicals, and dirt.
  • Reasonable accommodations will be provided for individuals with disabilities.

If you are dedicated to providing exceptional guest service and excel in a fast-paced environment, we encourage you to consider this opportunity with Lexima, a company that values diversity and equal opportunity.



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