Guest Services Representative
1 week ago
At Lexima, we prioritize outstanding guest interactions. We are in search of a Front Desk Agent who will play a vital role in ensuring that our visitors receive exemplary service that aligns with our company values and brand expectations.
Key Responsibilities
- Facilitate and manage guest check-ins and check-outs, along with room bookings, requests, and cancellations.
- Process payments and modify billing as necessary.
- Remain knowledgeable about hotel policies, pricing, and promotional offers.
- Distribute room keys and provide detailed information regarding room amenities and hotel facilities.
- Keep accurate records of room availability and guest accounts.
- Address guest feedback and complaints, escalating issues when appropriate.
- Prepare and oversee housekeeping schedules while ensuring compliance with health and safety regulations.
- Engage with guests to evaluate their satisfaction and resolve any issues.
- Maintain proficiency in relevant computer systems and software applications.
- Respond to emergencies and assist with laundry and housekeeping duties as required.
- Perform additional tasks as assigned.
- Previous experience in hospitality or a related field is preferred.
- A high school diploma or equivalent is mandatory.
- Proficiency in English is essential.
- Must successfully complete a background check and drug screening.
- Capability to stand, walk, sit, and use hands, as well as climb stairs.
- Visual abilities including close vision, color vision, and depth perception.
- Ability to perform repetitive movements and occasionally lift items weighing up to 25 pounds.
- Potential exposure to varying weather conditions, chemicals, and dirt.
- Reasonable accommodations will be provided for individuals with disabilities.
If you are dedicated to providing exceptional guest service and excel in a fast-paced environment, we encourage you to consider this opportunity with Lexima, a company that values diversity and equal opportunity.
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