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Customer Service Manager
2 months ago
Hannaford Supermarkets is seeking a highly skilled Customer Service Leader to join our team. As a Customer Service Leader, you will be responsible for providing exceptional customer service and ensuring that our customers have a positive experience in our stores.
Key Responsibilities- Observe and follow all company policies and procedures.
- Maintain a neat and well-groomed personal appearance at all times.
- Assign tasks to front-end and service desk/kiosk associates during idle periods.
- Assist in special projects and perform other functions as assigned by supervision.
- Support and comply with all company safety standards.
- Communicate any needed equipment repairs or maintenance work.
- Keep work areas free from debris and safety hazards.
- Observe security standards and report any abnormal behavior.
- Secure front-end change drawers at all times.
- Maintain general housekeeping and sanitation standards.
- Perform cashier and/or bagging functions.
- Perform service desk/kiosk and bookkeeper functions.
- Perform all other duties as assigned.
- Effective communication and customer service skills.
- Must meet minimum age requirements to perform specific job functions.
- Demonstrated ability and willingness to learn multiple tasks and technical requirements of the job.
- Demonstrated ability to perform the technical requirements of cashier and service desk/kiosk.
- Perform repetitive hand and arm motions while standing/walking the majority of the shift.
- Bend and lift products weighing up to 15 pounds continuously, 25 pounds frequently, and 50 pounds on occasion.
- Push or pull up to 75 pounds on occasion.
- Work in and out of inclement weather when necessary.
- Gather up to five shopping carts and push them to designated areas.
- Be able to handle a variety of substances associated with cleaning materials, packaging materials, fresh fruits, vegetables, house plants/flowers, and household cleaners.
- Have sufficient visual acuity to check identification cards, checks, invoices, and other written documents.
- Promote customer goodwill by providing high standards in customer service and resolving issues quickly and courteously.
- Maintain effective work schedules for front-end and service desk/kiosk associates to meet business traffic requirements and minimize customer inconvenience.
- Handle cash pickups and change orders as requested and log as required.
- Verify all customer IDs presented and observe store policies pertaining to the acceptance of checks and the sale of tobacco/alcoholic beverages.
- Provide customers and associates with hassle-free refunds while applying all applicable guarantees.
- Supervise performance of all duties and responsibilities of all front-end and service desk/kiosk associates as assigned by Manager of Customer Service.
- Treat all associates with fairness, dignity, and respect. Provide recognition of accomplishments and offer constructive counseling when necessary.