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Security and Front Desk Customer Service Representative
2 months ago
The Security and Front Desk Customer Service Representative is the primary point of contact for employees, members, and visitors of CareOregon. This role provides exceptional customer service by offering reception and general information, directing visitors, contractors, and deliveries to the correct location, and conducting initial security assessments of individuals and objects entering CareOregon facilities.
Key Responsibilities- Provide exceptional customer service to employees, members, and visitors.
- Conduct initial security screenings of individuals and objects entering CareOregon facilities.
- Direct visitors, contractors, and deliveries to the correct location.
- Maintain situational awareness for potential security threats or risks to CareOregon employees, members, visitors, and property.
- Monitor access control at CareOregon facilities, including employee access badges.
- Provide security incident response and/or investigation as needed, including escalating to law enforcement if necessary.
- Create clear, concise incident reporting documentation.
- Provide scene assessment of emergencies and perform basic first aid as needed.
- Support internal employee parking garage administration.
- Cross-train and support work within other departments, including but not limited to, Mail Room, Facilities, Safety, and Disaster Preparedness.
- Support High Rise Building Evacuation Team as needed during drills and emergencies.
- Provide proactive, value-added service by identifying and reporting building issues.
- Minimum 1 year experience in security and customer service roles.
- Oregon Department of Public Safety Standards and Training (DPSST) unarmed security professional certification OR qualify for DPSST Temporary Work Permit at time of hire.
- Oregon DPSST unarmed security professional certification must be obtained within 120 days of the Temporary Work Permit issue date.
- First Aid and CPR certified upon hire or obtained within 90 days of hire.
- Private security staff must be at least 18 years of age.
- Medford, Oregon Location Only: authorized notary for state of Oregon or ability to obtain within 30 days of hire.
- More than 1 year of security and customer service experience in a healthcare, call center, claims, and/or hospitality environment.
This role requires working in an indoor office environment with occasional outdoor exposure. The employee must be able to stand, walk, sit, and perform repetitive finger and wrist movement for at least 3-6 hours/day. The employee must also be able to push, pull, climb stairs, bend, and pinch small objects for at least 3 hours/day.
