ServiceNow Manager

3 days ago


Chicago, Illinois, United States Request Technology, LLC Full time

About Request Technology, LLC

We are a leading provider of innovative technology solutions, and we are seeking a highly skilled ServiceNow Manager to join our team.

Job Summary

The ServiceNow Manager will lead a team of ServiceNow Developers and Administrators in delivering complex projects that involve multiple systems. This role requires strong leadership and technical skills to manage and facilitate technical experts and architects in resolving complex technical challenges.

Key Responsibilities

  • Project Management
    • Manage the delivery of complex projects that involve multiple systems
    • Develop and implement project plans, timelines, and budgets
  • Leadership and Team Management
    • Provide leadership to solution development teams
    • Proactively engage with teams to promote process and organizational improvements
  • Technical Expertise
    • Manage and facilitate technical experts and architects in resolving complex technical challenges
    • Ensure compliance with company standards around coding, testing, and documenting systems
  • Business Analysis
    • Guide the transformation of complex business requirements into specifications
    • Develop short and long-term strategy for delivery of system objectives
  • Data Management and Reporting
    • Lead data management and reporting efforts to promote a stable architecture and usable platform

Qualifications and Experience

  • Education
    • BS degree in Computer Science or similar technical field
  • Experience
    • 8+ years in implementing various solutions, with real-world examples and best practice solution options
    • 6+ years of relevant work experience implementing and managing IT, Security, and/or GRC solutions
  • Skills and Certifications
    • Knowledge of system architecture and data analytics
    • Working knowledge with ServiceNow and familiarity with other cloud-based technology management solutions
    • Working knowledge of JavaScript
    • Knowledge of various IT processes and best practices
    • Knowledge of Agile Development framework and effective SCRUM techniques
    • ServiceNow Certified System Administrator
    • ServiceNow Certified Application Developer
    • ITIL Certification


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