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Staff IT Program Manager, Go-To-Market Systems

2 months ago

Chicago, Illinois, United States ServiceNow Full time
Job Summary

We are seeking an experienced IT Program Manager to join our Digital Technology (DT) team at ServiceNow. As a key member of our team, you will be responsible for managing the Agile operation of highly visible initiatives across multiple business functions, utilizing ServiceNow methodologies and tooling.

Key Responsibilities
  • Organize and drive the agile delivery of epics and features, across multiple products, in a cross-functional environment.
  • Coordinate with a team of senior technical and non-technical professionals and drive product development activities toward a successful deployment.
  • Manage multiple scrum teams applying Agile principles, practices, and theory.
  • Support communication and change management activities to increase adoption and obtain feedback loop after product releases.
  • Plan and facilitate Product planning, create release schedules and capacity plans.
  • Develop detailed program execution roadmaps and manage all execution aspects, including program interdependencies, progress, testing, deployment, and enablement.
  • Create crisp and complete documentation to facilitate program reviews and decision-making process at Steering Committee level.
  • Engage and collaborate with all business and DT functions affected by the program, internal and external partners, and vendors.
  • Coach teams to adopt a product mindset and practice that focuses on developing a product to solve a customer's problem and work towards the organization's objectives and key results (OKRs).
  • Apply consistency and best practices through program initiation, planning, execution and closing phases, enabling business outcomes and benefits tracking.
Requirements
  • 10+ years of program management experience.
  • Demonstrated program management experience in implementing business support applications at enterprise level.
  • Experience with implementing Go to Market systems (Sales, Marketing and Channel) is a plus.
  • Should guide extended groups of senior professionals in a matrixed organization.
  • Experienced in managing multiple scrum teams applying scrum of scrum principles and best practices.
  • Extensive experience with Agile traits and techniques: Lean design, accommodating changing requirements, iterations, feedback loop with customer involvement.
  • Should guide Steering Committee meetings, with executive management, with solid experience in decision making.
  • Excellent communication skills, problem solving, conflict resolution management, active listening, time management and interpersonal skills.
  • Demonstrate consistent ability to guide cross-functional teams and deliver technical solutions while mitigating or removing obstacles.
  • Agile Scrum Master Certified.
  • Knowledge and experience working in ServiceNow platform and technologies is a big plus.