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IT Support Specialist

2 months ago

Santa Clara, California, United States K2 Staffing Full time
Job Summary

We are seeking a skilled IT Help Desk Support Specialist to join our team at K2 Staffing. The ideal candidate will have a strong background in business desktop and server technologies, including Windows 10 workstations, Windows 2016 & 2019 servers, advanced networking, and vendor-specific hardware and software.

Key Responsibilities
  • Provide end-user assistance and support for Windows Desktop related issues
  • Act as the point person for Windows Server support
  • Assist with monitoring alert systems and taking appropriate action as per guidelines
  • Use various messages in an event log to affect repairs
  • Receive escalated service requests requiring an enhanced response
  • Support new user on-boarding and network services and equipment installation
  • Install and maintain LAN/WAN infrastructure and network hardware
  • Provide support for door card access, wander guard, lighting, and HVAC systems
Requirements
  • Previous experience working with a Managed Services Provider (MSP) is a must
  • Three years of experience in similar positions such as IT help desk, IT desktop support, IT support analyst, IT service management; Helpdesk Representative; IT Service Desk; IT user support
  • Remote Management & Monitor (RMM) software experience (i.e. Connectwise, Kaseya, Ninja)
  • PSA (or Ticketing) software experience (i.e. Autotask)
  • History of network and firewall administration (Sonicwall & Meraki)
  • Basic knowledge of network, server, and workstation troubleshooting knowledge
  • Excellent customer service skills (courteous, tactful, and professional demeanor)
  • Excellent written and verbal communication skills, with experience presenting to groups
  • Reliable work ethic
  • A willingness to learn and grow

This is a full-time position located in Santa Clara, CA.