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Crisis Support Specialist via Chat
2 months ago
This role is entirely remote, offering a flexible schedule with various shifts available. We welcome both part-time and full-time candidates. The compensation for this position is $24.00 per hour, with an additional $3.00 for overnight shifts.
About Bayview Hunters Point Foundation for Community Improvement
Bayview Hunters Point Foundation is dedicated to enhancing community well-being through comprehensive mental health services, crisis intervention, and substance use support. We are a nonprofit organization committed to serving diverse populations and ensuring equitable access to mental health resources.
Our organization prioritizes equity, diversity, and inclusion. Our workforce reflects the communities we serve, and we strive to create an environment where all employees feel valued and included.
Role Overview
The Chat/Text Counselor will utilize crisis communication platforms to deliver crisis intervention, emotional support, and resource information to individuals seeking help. This position emphasizes quality assurance and may offer the option to work on-site.
Key Responsibilities
- Provide crisis counseling through chat and text services.
- Conduct risk assessments, develop safety plans, de-escalate situations, and follow up with individuals seeking assistance.
- Act as a mandated reporter in instances of suspected abuse or neglect.
- Familiarize oneself with available resources and provide appropriate referrals.
- Maintain accurate and detailed records of chat/text interactions, ensuring documentation is completed in real-time.
- Achieve an average of 1.5 chats/texts per hour.
- Participate in ongoing training as required by the organization.
- Assist in onboarding and training new counselors.
- Engage in community outreach initiatives related to suicide prevention.
- Attend regular meetings for the crisis intervention program.
- High school diploma or equivalent.
- Must be at least 18 years old.
- Access to high-speed internet and a quiet, confidential workspace.
- Demonstrate empathy, flexibility, and adaptability in various situations.
- Availability to work during the program's operating hours, including weekends and holidays.
- Reliability in adhering to scheduled shifts based on program needs.
- Complete annual training as mandated by the organization.
- Possess knowledge of risk assessment, data collection, and chat/text triage techniques.
- Exhibit strong interpersonal skills and the ability to engage positively with diverse individuals.
- Exceptional communication skills, capable of connecting with individuals from all backgrounds.
- Proficient in multitasking and time management, able to manage multiple responsibilities effectively.
- Team-oriented with experience in complex organizational settings.
- Commitment to the organization's mission and values.
- Successful completion of pre-employment screening, including background checks.
We envision a future where all individuals have equitable access to mental health care and are empowered to achieve optimal well-being.
Mission
Our mission is to provide compassionate mental health and crisis intervention services to individuals and families, particularly in communities facing barriers to care.
Core Values
Excellence: We continuously innovate and apply best practices to ensure the highest standards of care.
Diversity & Inclusion: We celebrate diverse backgrounds and experiences, fostering a sense of belonging.
Equity: We are committed to equitable practices in our services and workplace culture.
Well-Being: We prioritize the health and well-being of our staff and communities.
Advocacy: We advocate for reduced barriers to care and strive for high-quality, integrated healthcare for all.
Community Engagement: We build partnerships to enhance accessibility to mental health support.
