Customer Experience Representative
1 week ago
Job Summary
The Customer Experience Specialist provides high-quality customer support and problem resolution utilizing various communication channels. This position is responsible for managing general customer concerns, which may include mis-shipments, returns, and pricing discrepancies; escalating as needed to ensure issues are handled in a timely manner.
Key Responsibilities
- Provide exceptional customer service via phone, email, and chat, ensuring a positive customer experience from start to finish.
- Diagnose and resolve problems utilizing department tools, resources, and business judgment, resulting in increased customer confidence with PIP products.
- Work effectively in a team environment, with a willingness to work cross-functionally, continuously gaining new skills.
- Upsell the PIP product line on incoming calls; and when appropriate, outgoing calls to customers.
- Ensure productivity and quality levels are met in order to meet and exceed customer expectations.
Requirements
- High School Diploma: Associates preferred but not required.
- Previous experience in a telephonic or personal customer contact position is preferred.
- Commitment to developing strong customer relationships and providing resolution to customer issues on the first pass.
- Strong written and verbal proficiencies with attention to detail and accuracy.
- Flexibility to work in a fast-paced, multi-task team environment.
- Basic PC knowledge, working knowledge of Microsoft Outlook, Windows operating systems, Internet, and mainstream web browsers.
Protective Industrial Products (PIP) is an Equal Opportunity Employer
We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
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