Implementation Team Supervisor

2 weeks ago


West Palm Beach, Florida, United States Paychex Full time
Position Overview

The role involves overseeing, guiding, and managing all activities, workflows, and transactional operations of the client implementation team. The primary objective is to ensure the effective onboarding of new clients to Paychex' suite of products.

Key Responsibilities
  • Lead and manage team members in all facets of new client onboarding, ensuring that productivity, timelines, and quality benchmarks are consistently achieved.
  • Recruit, select, and assess the performance of staff to meet departmental requirements effectively.
  • Provide coaching and development opportunities for team members to foster personal and professional growth through training and career advancement resources.
  • Set clear expectations for team members and continuously review processes to ensure alignment with operational priorities.
  • Build and maintain collaborative relationships with sales, payroll operations, HR Solutions, IT, Accounting, and other Paychex service divisions to deliver optimal client service.
  • Work closely with the Senior Implementation Coordinator to facilitate a seamless onboarding experience for all clients.
  • Assist in formulating policies and ensure adherence to all established procedures related to the workflow of the assigned team for timely and accurate service delivery.
  • Ensure compliance with applicable state, federal, and local regulations, as well as internal standards to uphold product and team integrity.
  • Investigate and suggest improvements to current operational processes to enhance efficiency and maintain service quality.
  • Support the Implementation Manager in evaluating business processes to ensure accuracy and productivity efficiency.
  • Ensure compliance with internal and external client service level agreements.
  • Propose necessary changes to maintain a competitive edge in the market.
  • Address escalated issues and client concerns, making informed decisions for effective resolution.
  • Assist the Implementation Manager in achieving budgetary goals through effective management of labor and administrative expenses.
  • Meet new client satisfaction objectives and positively influence client retention to align with overall company strategy.
Qualifications
  • Associate's Degree required.
  • Minimum of 3 years of experience in a related field, demonstrating strong leadership capabilities.
  • Proven effective leadership skills.


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