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Junior Implementation Specialist

2 months ago

West Palm Beach, Florida, United States MyBambu Full time

About MyBambu

MyBambu is a cutting-edge fintech platform delivering the first all-in-one mobile digital financial solution for underserved, primarily Hispanic communities. With a focus on financial inclusion, MyBambu offers easy access to a range of services, including checking accounts without credit checks, remittance services, bill payments, and mobile top-ups. Recognized with the FIS Impact Award for innovation in 2020, MyBambu is dedicated to breaking down barriers to financial access and literacy, empowering users through a bilingual, user-friendly mobile experience tailored to diverse needs.

Job Summary

We are seeking a highly skilled Junior Implementation Specialist to join our team. As a Junior Implementation Specialist, you will assist in the requirement gathering, configuration, and deployment of our software solutions. You will work closely with senior team members to learn best practices in implementation, provide cross-functional support to appropriate teams during the setup process, and ensure that any new vendor integrations or products meet expectations.

Key Responsibilities

  • Vendor Integration Requirements
    • Engage with vendors to identify their requirements and tailor solutions to effectively integrate within our software development process.
  • Implementation Planning
    • Support the project management team in the pre-development planning process. Assist in user story creation, sprint planning, backlog refinement, and development meetings as needed.
  • Training and Support
    • Assist in developing training materials and delivering training sessions to the customer care team. Provide ongoing support to team leads and stakeholders during the implementation phase to facilitate a smooth transition.
  • Troubleshooting and Problem-Solving
    • Proactively identify and resolve any issues that arise during implementation.
  • Documentation
    • Create and maintain detailed bilingual documentation on configurations, processes, and customizations to support future projects.
  • Presentation Development
    • Create and deliver engaging presentations to effectively communicate the features, benefits, and metrics of our products to stakeholders and internal teams.
  • Feedback and Improvement
    • Gather feedback from clients and internal stakeholders to identify opportunities for product and process improvements.

Requirements

  • Bilingual Proficiency
    • Bilingual proficiency in Spanish and English, with the ability to read and write flawlessly in both languages.
  • Education and Experience
    • Bachelor's degree in Computer Science, Information Technology, Business, or a related field, or equivalent experience.
    • 2+ years of experience in software implementation, technical support, project management, or a related field.
  • Technical Skills
    • Excellent technical aptitude and problem-solving skills.
    • Proficiency in Jira, Confluence, Office 365, Lucid Chart, Visio, and Figma preferred.
  • Soft Skills
    • Excellent communication skills with the ability to translate technical concepts to non-technical users.
    • Ability to work independently and as part of a team in a fast-paced environment.

What We Offer

  • Excellent Medical Coverage
  • 15 Days of Paid Time Off
  • 7 Days of Paid Holidays
  • Our Small Family Corporate Culture