Customer Service Representative I

1 day ago


Virginia Beach, Virginia, United States LoanCare Full time

Position Overview:

LoanCare is seeking dedicated full-time customer service representatives with a starting pay of $20.00 per hour.

Available shifts include 10am-7pm EST with rotating Saturdays or 11am-8pm EST with rotating Saturdays.

If you are looking for a rewarding career opportunity, LoanCare is an excellent choice.

About LoanCare:

LoanCare is a premier national provider in mortgage loan subservicing, with over 30 years of experience in the industry. We are recognized for our exceptional customer support and innovative digital solutions, managing over $300 billion in assets. LoanCare is a subsidiary of Fidelity National Financial (NYSE: FNF), a leading provider of title insurance and transaction services.

Key Responsibilities:

  • Assist customers with both routine and complex inquiries in a high-volume call center environment, handling 50 to 100 calls daily.
  • Utilize an advanced telephony system effectively.
  • Provide clear explanations regarding mortgage processes, including escrow, taxes, and payment applications.
  • Make informed decisions to resolve customer issues promptly.
  • Navigate and input data into various computer systems.
  • Deliver outstanding customer service consistently.

Qualifications:

  • Previous experience in customer service; call center experience is highly desirable. Bilingual candidates (English/Spanish) are encouraged to apply.
  • Ability to excel in a fast-paced, high-volume call environment.
  • Strong verbal and written communication skills.
  • Empathy and a genuine desire to assist others.
  • Proficient computer skills with the ability to multitask effectively.

Why Join LoanCare?

  • Competitive salary and benefits package.
  • Comprehensive on-the-job training.
  • Strong benefits including medical, vision, dental, life insurance, 401(K), and employee stock purchase plans.
  • Opportunities for career advancement.
  • Generous paid time off, including vacation, holidays, and personal days.
  • Employee discount programs and tuition reimbursement.
  • Recognition and volunteer programs.

All new hires must complete a criminal background check and drug screening prior to onboarding. LoanCare is committed to maintaining compliance with all legal requirements.



  • Virginia Beach, Virginia, United States Ynot Italian Inc Full time

    Job SummaryThe Customer Service Representative will be responsible for providing exceptional customer service to our guests. This includes taking orders, handling customer inquiries, and resolving any issues that may arise.Key ResponsibilitiesTake orders and process transactions accurately and efficientlyProvide excellent customer service, ensuring a...


  • Virginia Beach, Virginia, United States Nipper Electric Inc Full time

    We are a dynamic and innovative electrical contracting company, Nipper Electric Inc, seeking a highly motivated and customer-focused individual to join our marketing team as a Customer Service Representative. The ideal candidate will be responsible for providing exceptional customer service and support to our clients, ensuring their needs are met and...


  • Virginia Beach, Virginia, United States Caliber Collision Centers Full time

    About Caliber Collision CentersCaliber Collision Centers is a leading provider of automotive services, with a presence in 41 states across the nation. Our company is committed to restoring the rhythm of our customers' lives by delivering exceptional service and quality repairs.Job SummaryWe are seeking a highly skilled Customer Service Representative to join...


  • Virginia Beach, Virginia, United States Sentara Healthcare Full time

    Job SummaryWe are seeking a highly skilled and compassionate Customer Service Representative to join our team at Sentara Healthcare. As a key member of our customer service team, you will be responsible for providing exceptional service to our patients and customers, ensuring their needs are met and exceeded.Key Responsibilities:Provide quality service and...


  • Virginia Beach, Virginia, United States GO Car Wash Full time

    **Job Summary**The Customer Service Teammate will play a vital role in building relationships with new and existing customers, driving sales, and providing exceptional customer service. As a representative of GO Car Wash, you will be responsible for creating a positive and welcoming experience for all customers, while also meeting sales targets and...


  • Virginia Beach, Virginia, United States BOTH, Inc. dba Golden Corral Full time

    About the RoleWe are seeking a highly motivated and friendly Customer Service Representative to join our team at BOTH, Inc. dba Golden Corral. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our guests, ensuring a positive and memorable experience.Key ResponsibilitiesGuest Service:Greet guests as...


  • Virginia Beach, Virginia, United States Buffalo Wild Wings - VA Beach (Independence Blvd) Full time

    Job Summary:Buffalo Wild Wings - VA Beach (Independence Blvd) is seeking a highly skilled and customer-focused individual to join our team as a Cashier and Customer Service representative. As a key member of our front-of-house team, you will be responsible for providing exceptional customer service, operating cash registers, and maintaining a clean and...


  • Virginia Beach, Virginia, United States Buffalo Wild Wings - VA Beach (Independence Blvd) Full time

    Job DescriptionWe are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Buffalo Wild Wings - VA Beach (Independence Blvd). As a key member of our staff, you will be responsible for providing exceptional service to our guests, ensuring a seamless experience from start to finish.Key Responsibilities:Manage a high...


  • Virginia Beach, Virginia, United States JTH Tax LLC Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Customer Service Representative to join our team at JTH Tax LLC. As a key member of our customer support team, you will be responsible for providing exceptional service to our clients, resolving their queries and concerns in a timely and professional manner.Key ResponsibilitiesCustomer Service:...


  • Virginia Beach, Virginia, United States stihlcareers Full time

    **Job Summary**At STIHLcareers, we are seeking a highly motivated and ambitious Inside Sales Representative to join our Customer Service Team. As a family-owned company, we value our employees and strive to create a successful and world-class brand.**Key Responsibilities**• Handle incoming customer calls and provide complete and accurate responses in one...


  • Virginia Beach, Virginia, United States GEICO Full time

    Many associates see a base salary increase of 10% within their first year as a Customer Service Representative.Experience providing outstanding customer service by showcasing expertise, fostering trust and growing customer satisfactionAbility to work and grow in a fast-paced, high-volume call center environmentAt this time, GEICO will not sponsor a new...


  • Virginia Beach, Virginia, United States JTH Tax LLC Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Customer Service Representative to join our team at JTH Tax LLC. As a key member of our customer support team, you will be responsible for providing exceptional service to our clients, resolving their queries and concerns in a timely and professional manner.Key ResponsibilitiesCustomer Service:...


  • Virginia Beach, Virginia, United States Crunch Fitness Full time

    Job SummaryThe Overnight Member Services Representative is the face of our operation, providing exceptional customer service and ensuring a welcoming atmosphere for our members. This role requires a high level of professionalism, attention to detail, and ability to multitask in a fast-paced environment.Key ResponsibilitiesMember Check-in and Check-out: Greet...


  • Virginia Beach, Virginia, United States Medix Full time

    **Job Summary**Medix is seeking a highly skilled Customer Service Representative to join our team. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients, ensuring their needs are met and exceeded.**Key Responsibilities:**Respond to client inquiries regarding insurance coverage, benefits, and...


  • Virginia Beach, Virginia, United States Taco Bell Full time

    Job Summary:We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional customer service, ensuring customer satisfaction, and maintaining a clean and safe work environment.Key Responsibilities:Provide excellent customer...


  • Virginia Beach, Virginia, United States Abacus Full time

    Job SummaryWe are seeking a highly skilled and detail-oriented Customer Service Representative to join our team at Abacus Staffing. As a key member of our front desk team, you will be responsible for providing exceptional customer service to our clients and visitors.Key ResponsibilitiesFront Desk Operations: Greet and announce appointments, visitors, and...


  • Virginia Beach, Virginia, United States Sentara Healthcare Full time

    Job SummaryAs a Customer Service Representative at Sentara Healthcare, you will be responsible for providing exceptional customer service to patients and their families. Your primary focus will be on resolving telephone inquiries related to plan prescription benefits, eligibility, and claim payment issues.Key Responsibilities:Handle incoming calls to address...


  • Virginia Beach, Virginia, United States Matthew Sanderson - State Farm Agent Full time

    Job SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Relations Representative at Matthew Sanderson - State Farm Agent. As a key member of our team, you will be responsible for delivering exceptional customer experiences, building strong relationships, and driving business growth.Key...


  • Virginia Beach, Virginia, United States Medix Full time

    **Job Summary**Medix is seeking a highly skilled and customer-focused Customer Service Representative to join our team. As a key member of our organization, you will be responsible for providing exceptional service to our members, ensuring their needs are met, and resolving any issues that may arise.**Key Responsibilities**Respond to member inquiries...


  • Virginia Beach, Virginia, United States Medix Full time

    **Job Summary**Medix is seeking a highly skilled and customer-focused Customer Service Representative to join our team. As a key member of our organization, you will be responsible for providing exceptional service to our members, ensuring their needs are met and exceeded.**Key Responsibilities**Respond to member inquiries in a timely and accurate manner,...