Customer Service Representative I
1 day ago
Position Overview:
LoanCare is seeking dedicated full-time customer service representatives with a starting pay of $20.00 per hour.
Available shifts include 10am-7pm EST with rotating Saturdays or 11am-8pm EST with rotating Saturdays.
If you are looking for a rewarding career opportunity, LoanCare is an excellent choice.
About LoanCare:
LoanCare is a premier national provider in mortgage loan subservicing, with over 30 years of experience in the industry. We are recognized for our exceptional customer support and innovative digital solutions, managing over $300 billion in assets. LoanCare is a subsidiary of Fidelity National Financial (NYSE: FNF), a leading provider of title insurance and transaction services.
Key Responsibilities:
- Assist customers with both routine and complex inquiries in a high-volume call center environment, handling 50 to 100 calls daily.
- Utilize an advanced telephony system effectively.
- Provide clear explanations regarding mortgage processes, including escrow, taxes, and payment applications.
- Make informed decisions to resolve customer issues promptly.
- Navigate and input data into various computer systems.
- Deliver outstanding customer service consistently.
Qualifications:
- Previous experience in customer service; call center experience is highly desirable. Bilingual candidates (English/Spanish) are encouraged to apply.
- Ability to excel in a fast-paced, high-volume call environment.
- Strong verbal and written communication skills.
- Empathy and a genuine desire to assist others.
- Proficient computer skills with the ability to multitask effectively.
Why Join LoanCare?
- Competitive salary and benefits package.
- Comprehensive on-the-job training.
- Strong benefits including medical, vision, dental, life insurance, 401(K), and employee stock purchase plans.
- Opportunities for career advancement.
- Generous paid time off, including vacation, holidays, and personal days.
- Employee discount programs and tuition reimbursement.
- Recognition and volunteer programs.
All new hires must complete a criminal background check and drug screening prior to onboarding. LoanCare is committed to maintaining compliance with all legal requirements.
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