Customer Service Representative
21 hours ago
**Job Summary**
At STIHLcareers, we are seeking a highly motivated and ambitious Inside Sales Representative to join our Customer Service Team. As a family-owned company, we value our employees and strive to create a successful and world-class brand.
**Key Responsibilities**
• Handle incoming customer calls and provide complete and accurate responses in one of four functional areas: order entry, technical support, e-commerce, or order inquiry.
• Utilize STIHL Inc. resources and call center policies and procedures to ensure customer satisfaction.
• Call on assigned accounts to maintain regular contact and increase sales.
• Identify and process dealer orders received by phone, fax, or internet using STIHL Inc. call center technologies and company standards.
• Ensure orders are processed completely and accurately.
• Assist dealers with corrective actions, such as fixing order discrepancies and documenting corrective actions in CRM.
• Resolve customer complaints and problems efficiently and effectively.
• Use customer service and sales skills to optimize each customer contact.
• Assist dealers with inquiries concerning ordering, servicing, or billing, requiring proficient use of STIHL B2B online and peer-to-peer applications.
• Participate in individual and team trainings/meetings to ensure policy and STIHL product knowledge is up to date.
• Assume additional related responsibilities as needed.
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