Renewal and Expansion Account Specialist
2 weeks ago
Workyard is a pioneering venture-backed startup revolutionizing workforce management for the construction industry. With a mission to transform the experience for companies and workers, we're adding trust, transparency, and technology to workforce management, enabling smarter business decisions.
The Renewal and Expansion Account Specialist will play a critical role in capturing and retaining revenue at the most critical phases of the customer journey. This includes:
Key Responsibilities- Engage with customers before renewal to ensure customer retention and growth
- Deeply understand and communicate product features, positioning, and value proposition to customers
- Perform live demos of new features and create sharable recordings to showcase product capabilities
- Communicate product updates, enhancements, and industry insights to clients to maintain a competitive edge
- Identify and convert customers showing signs of growth opportunity into upgrades
- Provide customer support to overcome objections for renewals and upgrades, ensuring seamless customer experiences
- Introduce customers to the referral program and build customer advocates to drive word-of-mouth marketing
- Assist with inbound support channels to ensure timely and effective issue resolution
- 3+ years of renewal experience with a track record of 100% or higher net retention
- Proven experience in nurturing a pipeline of upgrades with current clients without sacrificing relationships
- Proficiency in Salesforce
Please submit your application, and we'll review it carefully. If there's alignment for the position, we'll be in touch.
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