Renewal and Expansion Account Specialist

2 weeks ago


Texas, United States Workyard Full time
Unlock Growth Opportunities with Workyard

Workyard is a pioneering venture-backed startup revolutionizing workforce management for the construction industry. With a mission to transform the experience for companies and workers, we're adding trust, transparency, and technology to workforce management, enabling smarter business decisions.

The Renewal and Expansion Account Specialist will play a critical role in capturing and retaining revenue at the most critical phases of the customer journey. This includes:

Key Responsibilities
  • Engage with customers before renewal to ensure customer retention and growth
  • Deeply understand and communicate product features, positioning, and value proposition to customers
  • Perform live demos of new features and create sharable recordings to showcase product capabilities
  • Communicate product updates, enhancements, and industry insights to clients to maintain a competitive edge
  • Identify and convert customers showing signs of growth opportunity into upgrades
  • Provide customer support to overcome objections for renewals and upgrades, ensuring seamless customer experiences
  • Introduce customers to the referral program and build customer advocates to drive word-of-mouth marketing
  • Assist with inbound support channels to ensure timely and effective issue resolution
Requirements
  • 3+ years of renewal experience with a track record of 100% or higher net retention
  • Proven experience in nurturing a pipeline of upgrades with current clients without sacrificing relationships
  • Proficiency in Salesforce

Please submit your application, and we'll review it carefully. If there's alignment for the position, we'll be in touch.



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