Customer Service Contracts Administrator
19 hours ago
We are seeking a highly skilled and detail-oriented individual to join our team as a Customer Service Contracts Administrator. In this role, you will be responsible for coordinating Engine Service Agreements (ESA) Contracts for the Customer Service department and conducting fleet utilization data analysis and forecasting.
Key Responsibilities:
- Manage engine service program contracts, setup for new contracts, transfers, and re-enrollments.
- Manage overall customer information function with in-service data in an integrated database with customers contact information, service contracts, utilization rates (hours, cycles), pricing with yearly escalations and payment & cost history for financial billing and collection.
- Manage new and renewal pricing for ESA programs.
- Manage latest engine service contacts enrollment level and provides near term sales projections.
- Assist with development of fleet wide financial metrics for engine service programs profitability.
- Drafts and maintains engine service contracts.
- Assist with projects related to engine service programs.
- Maintain Fleet Utilization Data reflecting fleet growth and periodic statistical analysis.
- Fleet data forecasting support to Planning and MRO shop.
Requirements:
- Bachelor's degree in business or equivalent experience.
- Experience in Customer Service/Marketing supporting a manufacturing or production company.
- Experience with managing service contracts.
- Experience in Maintenance and Repair shop experience considered an asset.
- ERP (IFS) experience preferred.
Working Conditions:
- Climate-controlled office environment.
- Possibility of remote work.
- The performance of this position may occasionally require exposure to the manufacturing areas where under certain areas require the use of personal protective equipment such as safety glasses with side shield, mandatory hearing protection and safety shoes.
- Some travel may be required.
American Honda Motor Co Inc is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity and expression, age, disability, veteran status, or any other protected factor.
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