Front Desk Ambassador
3 weeks ago
Welcome to Embassy Suites by Hilton Columbus Dublin, a 4-star hotel located in Dublin, Ohio. Our hotel features modern suites with microwaves and refrigerators, perfect for your convenience. Enjoy our free made-to-order breakfast and unwind at our Evening Reception with drinks and snacks.
About the Role:We are seeking an experienced Front Desk Agent to join our team as a Front Desk Ambassador. As a key member of our front office staff, you will be responsible for greeting and registering guests, providing exceptional customer service, and ensuring a smooth check-in and check-out experience.
Job Responsibilities:- Greet and welcome all guests approaching the Front Desk, maintaining a friendly and warm demeanor at all times.
- Handle requests for information, mail, and messages in an efficient and courteous manner.
- Answer guest inquiries about hotel services, facilities, and hours of operation.
- Process room reservations and follow rate quoting scenarios.
- High School diploma or equivalent required; College coursework in a related field is helpful.
- Experience in a hotel or related field preferred.
- Possess a positive and upbeat personality with a desire to deliver outstanding customer service to our guests.
- Demonstrate ability to multi-task, be detail-oriented, and problem-solve in a fast-paced environment.
$40,000 - $55,000 per year, depending on experience.
Benefits:- Medical, dental, and vision coverage.
- Short-term and long-term disability income.
- Term life and AD&D insurance.
- Paid time off.
- Employee Assistance Program.
- 401(k) retirement plan.
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