Front Desk Ambassador

3 weeks ago


Dublin, Ohio, United States Embassy Suites by Hilton Columbus D Full time
Embassy Suites by Hilton Columbus Dublin

Welcome to Embassy Suites by Hilton Columbus Dublin, a 4-star hotel located in Dublin, Ohio. Our hotel features modern suites with microwaves and refrigerators, perfect for your convenience. Enjoy our free made-to-order breakfast and unwind at our Evening Reception with drinks and snacks.

About the Role:

We are seeking an experienced Front Desk Agent to join our team as a Front Desk Ambassador. As a key member of our front office staff, you will be responsible for greeting and registering guests, providing exceptional customer service, and ensuring a smooth check-in and check-out experience.

Job Responsibilities:
  • Greet and welcome all guests approaching the Front Desk, maintaining a friendly and warm demeanor at all times.
  • Handle requests for information, mail, and messages in an efficient and courteous manner.
  • Answer guest inquiries about hotel services, facilities, and hours of operation.
  • Process room reservations and follow rate quoting scenarios.
Requirements:
  • High School diploma or equivalent required; College coursework in a related field is helpful.
  • Experience in a hotel or related field preferred.
  • Possess a positive and upbeat personality with a desire to deliver outstanding customer service to our guests.
  • Demonstrate ability to multi-task, be detail-oriented, and problem-solve in a fast-paced environment.
Estimated Salary:

$40,000 - $55,000 per year, depending on experience.

Benefits:
  • Medical, dental, and vision coverage.
  • Short-term and long-term disability income.
  • Term life and AD&D insurance.
  • Paid time off.
  • Employee Assistance Program.
  • 401(k) retirement plan.


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