Hotel Guest Service Representative
2 days ago
We are seeking a Front Desk Agent to provide exceptional customer service and ensure a memorable stay for our guests at Homewood Suites Dublin.
Responsibilities:- Provide attentive, courteous, and efficient service to all guests during check-in, throughout their stay, and at checkout.
- Answer inquiries from guests regarding restaurants, transportation, entertainment, and other local information.
- Follow all cash handling and credit policies, as well as be aware of all rates, packages, and special promotions.
- Be familiar with in-house groups and closed-out dates, and obtain necessary information when taking room reservations.
- A high school diploma or equivalent is required, and college coursework in a related field is helpful.
- Previous experience in a hotel or related field is preferred, and computer experience is mandatory.
- Excellent communication and customer service skills are essential, as is the ability to multitask and prioritize departmental functions.
The estimated salary for this position is approximately $45,000 - $60,000 per year, depending on experience. This figure includes compensation type (hourly) and location (Dublin, OH). Our company culture values professionalism, teamwork, and continuous improvement, and we offer opportunities for growth and development within our organization.
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