Hotel Reception Specialist
3 weeks ago
We are seeking a highly motivated Guest Services Representative to join our team at Embassy Suites by Hilton Columbus Dublin. This role is responsible for providing exceptional guest experiences through prompt and professional front desk service.
About the Role:This position requires a high level of customer service skills, attention to detail, and ability to work well under pressure. You will be responsible for checking in and checking out guests, handling room reservations, and providing general information about the hotel.
Job Responsibilities:- Check-in and check-out guests efficiently and accurately.
- Process room reservations and ensure accurate room assignments.
- Provide general information about the hotel, including services, facilities, and hours of operation.
- Maintain a clean and organized workspace, adhering to hotel standards.
- High School diploma or equivalent required; College coursework in a related field is helpful.
- Experience in a hotel or related field preferred.
- Possess a positive and upbeat personality with a desire to deliver outstanding customer service to our guests.
- Demonstrate ability to multi-task, be detail-oriented, and problem-solve in a fast-paced environment.
$50,000 - $65,000 per year, depending on experience.
Benefits:- Medical, dental, and vision coverage.
- Short-term and long-term disability income.
- Term life and AD&D insurance.
- Paid time off.
- Employee Assistance Program.
- 401(k) retirement plan.
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