Patient Experience Liaison

3 days ago


Waltham, Massachusetts, United States Boston Children's Hospital Full time
Job Summary

We are seeking a highly skilled Patient Experience Representative to join our team at Boston Children's Hospital. As a key member of our staff, you will be responsible for providing exceptional patient care and support to our patients and families.

Key Responsibilities
  • Provide positive and effective customer service to patients, families, and visitors
  • Collaborate with referring providers and practices to ensure seamless patient care
  • Obtain required authorizations and compile patient and staff schedules
  • Schedule patients and support the patient encounter
  • Reconcile payments and prepare deposits, providing record of transactions in Hospital systems
  • Facilitate and direct communication with Financial Counseling
  • Provide routine clerical support as needed
  • Admin Support for Admissions, Discharges, and Transfers
  • Reconciliation of Patient Charts during admissions and discharges
  • Updating and reconciling the Patient Monitoring System upon admission, discharges, and transfers
Requirements
  • A high school level of education, Bachelor's Degree preferred
  • Prior customer service or administrative experience preferred
  • The ability to communicate effectively both orally and in writing and provide empathy in difficult interpersonal situations
  • The ability to work with diverse internal and external constituencies
What We Offer

Boston Children's Hospital offers competitive compensation and unmatched benefits, including flexible schedules, affordable health, vision, and dental insurance, child care and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts, and discounted rates on T-passes.

Experience the benefits of passion and teamwork at Boston Children's Hospital.



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