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Patient Experience Liaison

2 months ago

Waltham, Massachusetts, United States Boston Children's Hospital Full time
Job Summary

We are seeking a highly skilled Patient Experience Representative to join our team at Boston Children's Hospital. This is a full-time position that requires excellent communication and interpersonal skills.

Key Responsibilities
  • Provide exceptional customer service to patients, families, and visitors
  • Manage patient encounters, including scheduling and check-in/check-out processes
  • Collaborate with referring providers and practices to ensure seamless care coordination
  • Reconcile payments and prepare deposits, maintaining accurate records in hospital systems
  • Facilitate communication with Financial Counseling and provide routine clerical support as needed
Requirements
  • High school diploma or equivalent required; Bachelor's degree preferred
  • Previous customer service or administrative experience preferred
  • Excellent communication and interpersonal skills
  • Ability to work effectively in a fast-paced environment
What We Offer

Boston Children's Hospital offers a competitive compensation package, including flexible schedules, affordable health insurance, and generous time off. We also provide opportunities for professional growth and development, as well as a supportive and collaborative work environment.