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Customer Support Specialist
2 months ago
Immediate openings for Full-Time Customer Support Specialists at Advantage Answering Plus
As a Customer Support Specialist at AA+, you will deliver courteous, professional, and thorough assistance to our clients' customers. Utilizing exceptional customer service abilities, you will manage calls for a variety of sectors, including healthcare facilities, residential complexes, and professional services. Your role will ensure that all necessary information is accurately gathered, providing our clients with confidence that their concerns are communicated effectively.
Prior experience in customer service is advantageous but not mandatory.
This position requires in-office attendance.
Your responsibilities will include professionally managing incoming calls, welcoming callers, providing and requesting essential information, transferring calls, or taking messages as needed. You will operate on our advanced call processing system and receive training on various call center tools to effectively prioritize customer requirements. We operate solely as an inbound call center, with no outbound telemarketing or aggressive sales calls.
To excel in this position, you should possess:
- A friendly voice with a positive tone
- Strong proficiency in the English language, including good spelling and grammar
- Computer skills in a Windows environment
- Reliable attendance
- The capability to type 35 words per minute or more
Benefits for Full-Time Employees include:
- Employee Stock Ownership
- Comprehensive Medical, Dental, and Vision Coverage
- Paid Time Off
- Traditional 401K with company matching
- Complimentary Life Insurance policy
- Legal Support
Compensation: $18 / Hour
Available Shifts:
- Full-Time - 40 hours
- Day Shift
- Availability to work on weekends (Saturday or Sunday each week)
Training will span approximately one week. Following this, you will transition to your designated schedule.
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