California: Customer Engagement Manager
1 week ago
At PetSmart, we're passionate about creating a welcoming environment for pets and their owners. As a Customer Engagement Manager, you'll play a key role in ensuring our stores run smoothly and efficiently, providing an exceptional shopping experience for our customers.
About Your RoleAs a Customer Engagement Manager, you'll be responsible for leading the store team in the following areas:
- Pet Parent Engagement: You'll set the standards for customer engagement, ensuring every pet and pet parent has a positive experience in our stores.
- Associate Leadership: You'll help lead a team of retail and pet care associates who will ensure a safe, clean, and fun environment for our pets and pet parents.
- Overall Retail Initiatives: You'll work to create an exceptional customer experience, ensuring our associates have extensive knowledge of pet solutions and building connections with pet parents.
At PetSmart, we're committed to helping our associates grow and develop their careers. As a Customer Engagement Manager, you'll have opportunities to:
- Gain experience in a different business unit, from the store to the salon or the Pets Hotel.
- Develop your leadership skills as an Assistant Manager or Store Manager.
- Tackle the challenge of a new store opening.
- Transfer to any one of our 1600 stores nationwide.
We're not just a pet store - we're a community of pet lovers who are passionate about making a difference in the lives of pets and their owners. As a Customer Engagement Manager, you'll be part of a team that's dedicated to providing exceptional customer service and creating a fun and welcoming environment for pets and their owners.
We're committed to providing a safe and inclusive work environment for all our associates, and we're proud to be an equal opportunity employer. If you're passionate about pets and customer service, we'd love to hear from you
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