IT Support Specialist

5 days ago

Roxbury, Connecticut, United States Suffolk Construction Full time
About Suffolk Construction

Suffolk Construction is a national enterprise that builds, innovates, and invests. As a leading construction management company, we provide value throughout the entire project lifecycle by leveraging our core services with vertical service lines that include real estate capital investment, design, self-perform construction services, technology start-up investment, and innovation research and development.

We are a privately held company with over $5.0 billion in annual revenue, 2,600 employees, and main offices in Boston, New York City, Miami, West Palm Beach, Tampa, Estero, Dallas, Los Angeles, San Francisco, and San Diego. Our team manages some of the most complex and sophisticated projects in the country, serving clients in every major industry sector, including healthcare, life sciences, education, gaming, transportation, aviation, government, mission-critical, and commercial.

We are seeking a skilled IT Analyst to join our corporate technical Help Desk team. As an IT Analyst, you will focus on resolving easy to medium break/fix issues and provide excellent service to internal clients, working with end-users and IT staff to troubleshoot problems related to the desktop-computing environment.

Responsibilities:

• Provide timely and accurate end-user support for issues of simple to moderate in scope (desktop/network/production applications, LAN/WAN, telecommunications, and hardware)
• Answer direct calls to the Help Desk for IT support
• Assist users at the Help Desk walk-up window at the Boston HQ
• Provide desk-side support at the Boston HQ
• Provide white-glove support to our Executive Team as needed
• Create tickets for all issues reported
• Resolve incidents using documentation and pre-defined processes
• Independently resolve problems of easy to moderate scope
• Provide and document solutions to problems via proven diagnostic techniques
• Assist with PC deployment, including PC imaging and customization
• Assist with conducting new hire equipment and account preparation
• Create documentation around solutions to common issues
• Escalate issues to Help Desk management as needed
• Assist with special projects as requested

Qualifications:

• College degree preferred
• 1+ year of experience working in a Help Desk/Customer-facing role
• Strong customer service, interpersonal, communication, and time management skills
• Familiarity with all and good working knowledge of computer hardware
• Good working knowledge of basic networking
• Familiarity with LAN, WAN, and telecommunications technology
• Basic troubleshooting skills, including applications-related issues
• Experience with Active Directory, MS Office 365, and Windows 10

Working Conditions:

• While performing the duties of this job, the employee is regularly required to sit for long periods of time; talk or hear; perform fine motor, hand, and finger skills in the use of a keyboard, telephone, or writing
• The employee is frequently required to stand; walk; and reach with arms and/or hands
• Specific vision abilities include close vision, distance vision, depth perception, and the ability to adjust focus
• The employee will spend their time in an office environment with a quiet to moderate noise level
• Job site walking

EEO Statement:

Suffolk Construction provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, pregnancy or maternity, national origin, citizenship, genetic information, disability, protected veteran, gender identity, age, or any other status protected by law. This policy applies to recruiting, hiring, transfers, promotions, terminations, compensation, benefits, and all other terms and conditions of employment. Suffolk Construction will not tolerate any unlawful discrimination toward or harassment of applicants or employees by anyone at Suffolk Construction or anyone working on behalf of Suffolk Construction.

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