ServiceNow ITSM Technical Lead for Kaygen

1 week ago


Los Angeles, California, United States Kaygen Full time

Kaygen seeks a highly skilled ServiceNow ITSM Technical Lead to augment our existing team in the implementation of IT Service Management. The successful candidate will be responsible for developing and executing technical plans, configuring and customizing the ServiceNow ITSM platform, and ensuring seamless communication and data exchange between systems.

Key Responsibilities
  • Develop and execute technical implementation and migration plans for ServiceNow ITSM
  • Install, configure, and customize the ServiceNow ITSM platform to align with business requirements
  • Migrate configurations, user access, service requests, incidents, work orders, and change requests from an existing system to ServiceNow ITSM
  • Configure integrations between ServiceNow and other systems using APIs and data load
  • Create reports for ITSM data in ServiceNow and Microsoft PowerBI
Requirements
  • Extensive knowledge of JavaScript, UI, SQL, HTML, and CSS
  • Familiarity with XML and structural programming concepts
  • Knowledge of ITIL processes
  • Experience in developing ServiceNow reports, Playbook development, and API-based data exchange
  • Familiarity with Remedy ITSM, Microsoft PowerBI, and ServiceNow CSM is preferable

The ideal candidate will have at least three years of hands-on experience in implementing and configuring ServiceNow ITSM, including participation in at least one full cycle implementation. A ServiceNow Certified Implementation Specialist in ITSM is also required.

Work Schedule

The selected candidate will be available to begin work upon full execution of the agreement. Standard work hours will be Monday through Friday between 8:00 AM to 5:00 PM PT, unless other arrangements are mutually agreed upon. The actual schedule may be adjusted based on project needs by the sponsor.

Estimated Salary Range:

$120,000 - $180,000 per annum, depending on experience.



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