Senior Engagement Manager

2 weeks ago


Los Angeles, California, United States Cognizant Full time

About Our Cloud Infrastructure & Security Services Practice: At Cognizant, we embrace digital transformation by driving core modernization holistically across layers. Our Cloud, Infrastructure, and Security Services Practice helps customers transform infrastructure and workplace to meet the rapidly evolving needs of the digital era. We deliver key results for our customers by achieving cloud-driven modernization and workplace and operational transformation to run the business in a secure environment.

Senior Engagement Manager Role: As the primary point of contact for customer projects, the Senior Engagement Manager ensures the highest level of customer satisfaction. The role involves coordinating, managing, and ensuring completion of all project tasks, leading status calls, project meetings, and other client and stakeholder meetings to ensure project outcomes are successfully delivered.

Key Responsibilities: The Senior Engagement Manager establishes customer requirement agreements, prepares deliverables, and leads teams to successfully deliver project scope, on budget, and to client satisfaction. The role also involves providing critical, day-to-day support across project teams, the cross-functional organization, and the client organization.

Requirements: To be successful in this role, you will need:

  • 10+ years of professional, project leadership experience
  • 5-8 years of experience as an Engagement Manager / Project Manager role with ServiceNow (professional services experience)
  • Project estimation experience and Budget Management
  • Ability to clearly communicate to both technical and non-technical stakeholders
  • Proven project history maintaining high customer satisfaction in complex environments
  • Strong history of problem solving
  • Proficient with MS Office and other productivity and project management solutions

Benefits: Cognizant offers a range of benefits for this position, including medical, dental, and vision insurance, paid holidays and time off, a 401(k) plan, and more.



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