Customer Service Representative Zimbrick Prep Department

3 weeks ago


Madison, Wisconsin, United States Zimbrick Automotive Full time
Job Summary

We are seeking a highly skilled Customer Service Representative to join our Zimbrick Prep Department team. As a key member of our team, you will be responsible for providing exceptional customer service, managing phone calls, and processing repair orders.

Key Responsibilities
  • Manage multi-line phone system, answering questions, scheduling appointments, and transferring calls as needed.
  • Write, process, and close internal and customer repair orders.
  • Track customer vehicle workflow, communicate with customers, and follow up on their concerns.
  • Accept customer payments, balance cash drawers, and maintain accurate records.
  • Handle customer complaints with professionalism and integrity, directing them to the appropriate person or department when necessary.
  • Process customer and internal repair orders promptly and accurately, consulting with prep technicians and personnel as needed.
  • Maintain confidential customer information in accordance with local, state, and federal laws.
  • Strive for teamwork and clear communication within the department and organization.
  • Maintain basic knowledge of dealership information to act as a resource for customers.
  • Maintain a professional appearance and a clean, organized work area.
  • File and maintain customer invoices and repair orders.
  • Complete training courses as assigned by supervisor and/or required by manufacturer.
Requirements

To be successful in this role, you will need to possess excellent communication and problem-solving skills, as well as the ability to work in a fast-paced environment. You will also need to be proficient in using computer software and have basic knowledge of dealership operations.

What We Offer

We offer a competitive salary, comprehensive benefits package, and opportunities for professional growth and development. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.



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