Customer Service Representative

2 days ago


Madison, Wisconsin, United States Universal Presentation Concepts Full time
Customer Service Representative

Universal Presentation Concepts (UPC) is seeking a highly skilled and motivated Customer Service Representative to join our team at our Madison, WI facility. As a key member of our Customer Service department, you will be responsible for providing exceptional customer service and support to our clients.

Key Responsibilities:
  • Provide timely and effective responses to customer inquiries via phone, email, and chat
  • Resolve customer complaints and issues in a professional and courteous manner
  • Process customer orders and requests in a timely and accurate manner
  • Collaborate with internal teams to resolve customer issues and improve overall customer experience
  • Stay up-to-date on product knowledge and company policies to provide accurate information to customers
Requirements:
  • 1+ year of experience in customer service or a related field
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment and prioritize multiple tasks
  • Proficiency in Microsoft Office and data entry software
  • High school diploma or equivalent required
What We Offer:
  • Competitive salary and benefits package
  • Opportunities for professional growth and development
  • A dynamic and supportive work environment
  • Recognition and rewards for outstanding performance

We are an equal opportunity employer and welcome applications from diverse candidates. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.



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