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Restaurant Operations Manager

2 months ago

Spring, Texas, United States Chick-fil-A Full time

Job Summary

  • Oversee the day-to-day operations of the restaurant, leading a team of 70+ members and coaching them to improve. Hold team members accountable by following policies and procedures, and motivate the team to provide a highly satisfying dining experience for valued guests.

General Day-to-Day

  • As a General Manager, 30% of your time will be spent on the floor during peak sales times, ensuring service and quality standards are being executed efficiently. The remaining 70% of your time will be focused on working on the business, including meeting with key leaders to grow and develop them, meeting with senior leadership, and caring for your team.

Job Responsibilities and Tasks

  • Manage a schedule of 70+ team members.
  • Lead and motivate a leadership team of 10+ leaders.
  • Hold the team accountable through regular meetings, documentation, coaching, and disciplinary action.
  • Monitor and adjust best practices to meet customer service expectations.
  • Provide positive reinforcement and recognition to team members.
  • Complete tasks assigned by the Owner or Senior Leadership.
  • Develop and execute plans for sales growth.
  • Manage restaurant finances, including supplier payments.
  • Build and manage a Profit and Loss statement.

Ideal Candidate Experience Requirements

  • 2 years of experience as a Manager in our organization or 3 years of experience as a General Manager in a restaurant outside of our organization.
  • 1 year of experience as a team member at Chick-fil-A or 3 years of experience as a team member at a restaurant with a similar service concept.
  • Experience leading a team of 30+ team members.