Customer Experience Associate

5 days ago


CO United States Brilliant Earth Full time
About the Role

We are seeking a highly motivated and customer-focused Customer Experience Associate to join our team at Brilliant Earth. As a key member of our sales team, you will be responsible for providing exceptional customer service and driving sales growth through personalized experiences.

Key Responsibilities
  • Utilize sales strategies and product knowledge to guide customers through the purchasing process, creating memorable and personalized experiences.
  • Manage a high volume of incoming sales leads via email, live chat, and phones to attain individual revenue targets.
  • Proactively greet, check-in, and assist customers in the purchasing process, creating a seamless and enjoyable experience.
  • Conduct post-sale appointments to assist and educate customers returning for pick-ups, exchanges, re-sizing, and other inquiries.
  • Review customer feedback surveys and online reviews, working with leaders to continuously improve the customer experience and sales performance.
  • Act as a brand advocate, sharing our mission of creating a more sustainable, transparent, and compassionate jewelry industry.
What We Offer

At Brilliant Earth, we are passionate about supporting our teams and fostering a culture of collaboration, respect, and encouragement. We offer competitive compensation, a robust benefits package, and opportunities for growth and development.

  • Career Growth: Regular 1-1's with your manager, training opportunities, and an annual 360 review process.
  • Diverse and Mission-Minded Team: Celebrating our successes, lessons learned, and unique perspectives.
  • Sales Incentive Programs: Quarterly bonuses for achieving sales targets, plus additional bonuses for exceeding goals.
  • Continued Education: Company-sponsored learning in leadership, professional skills, diversity & inclusion, and access to tuition reimbursement.
  • Employee Discounts: Generous discounts on our jewelry.
  • Wellness Benefits: Exclusive discounts on gym memberships and access to counseling.
  • Giving Back and Volunteer Opportunities: Supporting local initiatives and volunteering together.
  • Insurance: Medical, dental, and vision insurance, 401k match, and paid time off.


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