Customer Experience Associate
5 days ago
Architectural Surfaces LLC is a leading provider of high-quality natural stone, quartz, and tile products. With over thirty locations across the United States, we offer a wide range of products and services to meet the needs of our customers.
Job SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Experience Associate. In this role, you will be responsible for providing exceptional customer service, ensuring a smooth and personalized experience for our valued customers.
Key Responsibilities- Develop relationships with customers and provide substantial knowledge of our products.
- Ensure every customer receives outstanding customer service by providing a customer-friendly environment.
- Educate customers on the sales process and assist them in selecting products that meet their needs.
- Assist clients in selecting slabs and tiles for their projects.
- Help coordinate marketing and outreach efforts to architects, designers, homebuilders, and the public.
- Assist dealers with the sales and ordering process.
- Answer phones, organize the designer room, and respond to customer questions.
- Capture customer/homeowner visits and preliminary selections.
- Responsible for sale order creation and list creation for orders being picked up or delivered to customers.
- Invoicing and emailing invoices to termed customers.
- Responsible for processing customer credit card payments and/or personal checks.
- Maintain hold reports and send expired holds to Account Managers.
- Basic computer skills and business telephone etiquette.
- A well-organized and self-directed individual with the ability to prioritize duties.
- Perform all duties and responsibilities promptly to meet time-sensitive deadlines.
- Ability to work well in a team environment.
- Ability to read, analyze, and interpret essential instructions, guidelines, and communications and respond accordingly.
- Must be able to work Saturdays (dependent on branch schedule).
- Must demonstrate showroom sales skills in a high-end work environment.
- Must be able to communicate effectively both verbally and written.
- Must be self-driven, organized, and detailed oriented.
- Associates degree or industry experience preferred.
- Customer service experience in a multi-tasking environment is required.
- Ability to be on your feet for extended periods.
- Ability to push/pull/lift to 20+ lbs.
- Ability to work outside in all weather conditions, including seasonally hot or cold temperatures and inclement weather.
Architectural Surfaces LLC participates in E-Verify and is proud to be an equal opportunity employer.
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