Customer Experience Associate
1 week ago
We are seeking a highly skilled Customer Experience Coordinator to join our team at Weis Markets. As a key member of our front-end team, you will be responsible for providing exceptional customer service, ensuring a smooth shopping experience, and maintaining a clean and organized store environment.
Key Responsibilities- Direct the flow of customers through the front end, ensuring efficient service and minimal wait times.
- Smile and greet customers, answer questions, and resolve concerns in a polite and professional manner.
- Enforce security and cash control procedures to prevent losses and maintain accurate cash handling.
- Monitor and provide feedback to management on the performance of cashiers and lot attendants.
- Participate in training and retraining of front-end associates to ensure high levels of productivity and customer satisfaction.
- Operate front-end scanning equipment and register, performing all related checkout procedures.
- Assist customer service with answering phone calls and using the intercom for necessary announcements.
- Maintain accuracy during transactions, ensuring customers are charged correctly and proper funds are collected.
- Responsible for general sanitation in the department, following cleaning schedules and guidelines.
- Education: Working towards a high school diploma or general education degree (GED).
- No prior experience required.
Weis Markets is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of actual or perceived age, sex, sexual orientation, race, color, creed, religion, familial status, ethnicity, national origin, citizenship, disability, marital status, military or veteran status, or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances.
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