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Customer Service Representative

2 months ago

Rancho Cordova, California, United States MMC Group Full time

Job Summary:

The MMC Group is seeking a highly skilled Customer Service Representative to join our team. As a key member of our contact center, you will be responsible for interacting with customers to provide information and resolve inquiries regarding our programs and services.

Key Responsibilities:

  • Respond to customer inquiries via phone, IVR, or web portal
  • Record customer interactions and transactions
  • Follow standard operating procedures to ensure consistency and accuracy
  • Address customer concerns and resolve issues
  • Communicate with supervisors regarding potential needs or concerns
  • Perform data entry accurately

Requirements:

  • High school diploma or GED required; Associate degree preferred
  • Ability to maintain confidentiality and security of all information
  • Excellent organizational, interpersonal, written, and verbal communication skills
  • Ability to work in a fast-paced, deadline-oriented environment

About MMC Group:

MMC Group is a trusted name in workforce management services, delivering strategic solutions to businesses in various industries. We pride ourselves on partnering with clients and candidates to achieve desired results.

Equal Opportunity Employer:

MMC Group is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive work environment where all employees feel valued and respected.