Appointment Center Manager
24 hours ago
Job Summary
Solar Works Energy is seeking a highly skilled Appointment Center Manager to oversee the scheduling operations for our sales and service departments. As a key member of our team, you will be responsible for managing the appointment scheduling and optimization process to maximize customer satisfaction and productivity.
Key Responsibilities:
- Manage daily operations of the appointment center, ensuring efficient appointment scheduling and modifications.
- Oversee a team of scheduling coordinators, including hiring, training, and evaluating staff performance.
- Develop and implement strategies to enhance customer service and increase appointment bookings.
- Monitor and analyze appointment scheduling processes and customer feedback to identify areas for improvement.
- Ensure that the team meets sales targets through effective appointment scheduling and follow-ups.
- Maintain high levels of accuracy and attention to detail in all scheduling data and customer interactions.
- Collaborate with sales and service department leaders to ensure alignment and optimize staff and resource allocation.
- Handle escalated customer service issues related to appointment scheduling.
- Generate reports and provide insights on appointment trends, team performance, and operational efficiency.
Requirements:
- Proven experience in a managerial role, preferably in a sales or service environment.
- Strong leadership skills with the ability to motivate and lead a team.
- Excellent organizational and multitasking abilities.
- Outstanding communication and interpersonal skills.
- A friendly, customer-oriented approach with a focus on sales enhancement.
- High attention to detail and conscientiousness in managing operational tasks.
- Proficiency in scheduling software and CRM systems.
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