Customer Service Professional

4 days ago


Anchorage, Alaska, United States Safelite Full time
Company Overview">

The Customer Advocate role is a key position at Safelite, as it sets the tone for our interactions with customers. This dynamic professional manages administrative tasks, handles incoming calls and emails, and resolves customer concerns efficiently.

Salary

We offer a competitive weekly base pay starting at $21/hour, providing a stable income for those who excel in this role.

Job Description

This organized and energetic professional delivers exceptional experiences during every interaction. Key responsibilities include:

  • Welcome in-shop customers and resolve their concerns quickly and efficiently.
  • Manage incoming calls, e-mails, and faxes related to service issues, pricing, warranties, commercial, dispatch, repair, cash, wholesale, and same-day reschedules/cancellations.
  • Confirm and complete work order information, including insurance verification, additional parts, and missing details.
  • Breeze through administrative tasks such as buyouts, invoices, work orders, managing deleted work orders, and processing credit memos and rebills.
  • Review orders from the national contact center and manage dealer part orders and special accounts.
  • All other duties as assigned.
Required Skills and Qualifications

To succeed in this role, you'll need:

  • A High School Diploma/GED/Equivalent.
  • 1-3 years of experience in telephone operations or business administration.
  • The ability to provide world-class customer service in a changing, fast-paced operation.
  • Presentation skills and the ability to wear personal protective equipment.
  • The ability to travel up to 10%.
Benefits

You can expect a comprehensive benefits package valued at over $10k*, including:

  • A 401(k) plan with company matching.
  • Medical coverage plans customized to your needs.
  • A commitment to work-life balance through paid time off (PTO), company holidays, and paid volunteer days.
  • Up to $5,250 annually in tuition reimbursement.
  • Paid training and all the tools and resources needed to succeed.
Estimated Salary: $44,800 - $54,400 per year

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