Customer Service Representative

3 days ago


Anchorage, Alaska, United States Everts Air Full time
Job Title: Customer Service Representative

Location: Everts Air, United States

Estimated Salary: $52,800 - $63,600 per year

About the Role

We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative. In this role, you will be responsible for providing exceptional service to our customers, responding to inquiries, and resolving issues in a timely and professional manner.

You will work closely with our sales team to ensure seamless communication and coordination of shipments. Your strong organizational skills, attention to detail, and ability to multitask will be essential in managing multiple tasks and priorities simultaneously.

Key Responsibilities:

  • Respond to customer inquiries via phone, email, and chat
  • Resolve customer complaints and concerns in a professional and courteous manner
  • Coordinate with sales team to ensure accurate and timely shipment information
  • Process air bills and documents accurately and efficiently
  • Maintain accurate records and reports to ensure compliance with regulations

Requirements:

  • Bachelor's degree in Business Administration or related field
  • Excellent communication and interpersonal skills
  • Strong organizational and time management skills
  • Ability to work in a fast-paced environment and adapt to changing priorities


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