Patient Account Specialist
2 weeks ago
POSITION SUMMARY:
This role involves engaging with patients to facilitate the collection of outstanding financial accounts.
PHYSICAL REQUIREMENTS:
Job entails prolonged periods of sitting and standing, with occasional bending, stooping, stretching, and walking.
Requires good eye-hand coordination and manual dexterity to operate office equipment such as computers, photocopiers, fax machines, telephones, and calculators.
Normal hearing and vision capabilities are necessary for preparing and communicating relevant reports.WORK ENVIRONMENT:
Position is based in an office setting, with regular interactions with patients, office personnel, and medical staff.
Overtime may be necessary.
KEY RESPONSIBILITIES:
- Responds to and manages phone inquiries related to outstanding account balances.
- Performs general filing duties as required.
- Collaborates with physicians or their representatives regarding patients with outstanding accounts.
- Establishes financial arrangements with patients for payment.
- Coordinates with collection agencies as needed.
- Defines and oversees budget payment programs, ensuring patient compliance with agreements.
- Drafts correspondence as necessary.
- Follows up on bankruptcy accounts and deceased patient account processing.
- Regularly updates the collection module with new statuses.
- Monitors returned mail.
- Sends form letters to patients to encourage payment of overdue accounts.
- Engages with patients via telephone to ascertain reasons for overdue payments and reviews credit policy terms.
- Records patient financial status and collection efforts.
- Processes patient receipts according to established standards.
- Returns all voicemail messages within a 24-hour timeframe.
- Participates in staff meetings and contributes to special committees.
- Performs additional duties and assignments as required.
PERFORMANCE EXPECTATIONS:
- Consistently reports to work punctually.
- Maintains a positive demeanor and exhibits professionalism.
- Dresses in a professional manner.
- Completes tasks accurately and in a timely fashion.
- Demonstrates excellent oral, written, and telephone communication skills, along with tact, diplomacy, and a strong customer service focus.
- Effectively prioritizes work tasks and manages multiple responsibilities.
- Cultivates positive working relationships with physicians, administration, and hospital staff.
- Flexibility to work occasional evenings or weekends is required.
QUALIFICATIONS:
- Previous experience in a healthcare setting is preferred.
- Familiarity with insurance billing processes, including CPT and ICD-10 coding.
- Comprehensive understanding of the hospital admission process.
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