Restaurant Operations Manager

8 hours ago

Grapevine, Texas, United States Great Wolf Lodge Full time
Job Summary

We are seeking a highly motivated and organized Restaurant Supervisor to join our team at Great Wolf Lodge. As a Restaurant Supervisor, you will be responsible for overseeing restaurant operations and personnel, ensuring exceptional hospitality, and providing administrative support for front-of-house operations.

Key Responsibilities
  • Ensure operational execution by communicating expectations to Lead Servers and restaurant staff to ensure restaurant operations are efficient and meet all set standards
  • Provide administrative support for front-of-house operations, including scheduling, payroll, reservations, inventory, receiving, and personnel-related matters
  • Interact with guests and pack members, provide feedback to staff throughout their shift to ensure quality service, and work with management to investigate and resolve guest concerns
  • Assist with the overall operation of the restaurant(s), including Point of Sale transactions, expediting, re-stocking, quality, and staff breaks and performance
  • Ensure that restaurants are sanitized, cleaned, stocked, and set up correctly for opening and that they remain that way through the shift
  • Communicate with fellow Supervisors through various shifts to ensure successful operations of the restaurant(s)
  • Identify all Out of Order equipment and pass along to Manager for repair
  • Support management in staff performance-related matters, including employee reviews, corrective action, investigations, conflict resolution, etc.
  • Assist with the coordination and execution of birthday parties
  • Protect the establishment and patrons by adhering to sanitation, safety, and alcohol beverage control policies
Requirements
  • Some High School education or equivalent
  • 1+ year previous experience in a food service team lead capacity or leadership role
  • 1+ year utilizing Point-of-Sale (POS) technology
  • Basic mathematical skills (addition, subtraction, multiplication, and division) as they apply to cash handling
  • Must be flexible regarding scheduling based on business demands, including nights, weekends, and Holidays as needed
  • Successful completion of criminal background check and drug screen
Preferred Qualifications
  • Prior experience with Micros POS
  • Serve-Safe and/or TIPS certification
  • Proven teamwork
  • Projects professional image that inspires trust and confidence
  • Enthusiastic and positive energy
Physical Requirements
  • Able to lift up to 30 lbs.
  • Able to bend, stretch, and twist
  • Able to stand for long periods of time

Great Wolf Lodge is an Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.

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