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Restaurant Operations Manager

2 months ago

Grapevine, Texas, United States Great Wolf Lodge Full time
Restaurant Supervisor Job Description

At Great Wolf Lodge, we are seeking a highly skilled Restaurant Supervisor to join our team. As a Restaurant Supervisor, you will play a critical role in ensuring exceptional hospitality and overseeing restaurant operations and personnel.

Key Responsibilities:
  • Coordinate the work of restaurant staff to ensure efficient operations
  • Provide administrative support for front of house operations, including scheduling, payroll, reservations, inventory, receiving, and personnel-related matters
  • Interact with guests and pack members, providing feedback to staff throughout their shift to ensure quality service
  • Assist with the overall operation of the restaurant, including Point of Sale transactions, expediting, re-stocking, quality, and staff breaks and performance
  • Ensure that restaurants are sanitized, cleaned, stocked, and setup correctly for opening and that they remain that way through the shift
  • Communicate with fellow Supervisors through various shifts to ensure successful operations of the restaurant
  • Identify and report any Out of Order equipment to management
  • Support management in staff performance-related matters, including employee reviews, corrective action, investigations, conflict resolution, etc.
Requirements:
  • Some High School education or equivalent
  • 1+ year previous experience in a food service team lead capacity or leadership role
  • 1+ year utilizing Point-of-Sale (POS) technology
  • Basic mathematical skills (addition, subtraction, multiplication, and division) as they apply to cash handling
  • Must be flexible regarding scheduling based on business demands, including nights, weekends, and Holidays as needed
  • Successful completion of criminal background check and drug screen
Preferred Qualifications:
  • Prior experience with Micros POS
  • Serve-Safe and/or TIPS certification
  • Proven teamwork
  • Projects professional image that inspires trust and confidence
  • Enthusiastic and positive energy

We offer a competitive salary, medical, dental, and vision insurance, health savings account, telehealth resources, life insurance, 401K with employer match, paid vacation time off, paid parental leave, and more. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.