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Restaurant Operations Manager

2 months ago

Grapevine, Texas, United States Paradies Lagardère Full time
About the Role

We are seeking a highly skilled and experienced Restaurant Operations Manager to join our team at Paradies Lagardère. As a key member of our Dining Division, you will be responsible for leading our restaurant operations and ensuring that our guests receive an exceptional dining experience.

Key Responsibilities
  • People Management
    • Build a high-performing team by promoting a positive work culture, career development, and learning opportunities.
    • Inspire and mentor team members to reach their full potential, develop bench strength, and ensure upward mobility.
    • Consistently recognize and reward team members for their achievements.
    • Ensure compliance with all policies and standard operating procedures.
  • Operational Excellence
    • Strengthen expertise in the industry and deliver on our plans, keeping the needs of our internal and external customers in mind.
    • Ensure positive guest service in all areas, investigate and resolve complaints, and take all necessary actions to turn dissatisfied guests into return guests.
    • Maintain a professional restaurant image, including cleanliness, food quality, and presentation standards.
    • Be a visible presence, available to team members, guests, and airport partners.
  • Profitable Growth
    • Drive top-line sales and profitability by analyzing financial data and taking appropriate action.
    • Ensure schedules are written to maximize sales and guest satisfaction, labor and payroll goals must be achieved.
    • Maintain an acceptable food cost percentage by overseeing food and beverage purchasing, quality, and cost control.
    • Monitor supply purchases, utility usage, and miscellaneous expenditures to ensure profitability.
  • Innovation
    • Identify opportunities and solve them by adapting to fast-moving, ever-changing circumstances.
    • Demonstrate a thorough understanding of all hardware and software systems used, including inventory, purchasing, forecasting, scheduling, and time-keeping systems.
  • Productivity
    • Maximize resources to improve processes and grow the business by working with a sense of urgency, consolidating tasks, delegating, and empowering others.
    • Ensure compliance with operational standards, company policies, federal/state/local laws, and ordinances.
  • Effective Communication
    • Develop and deliver multi-mode communications that convey a clear understanding of the unique needs of different audiences.
    • Role model and provide accessibility to all management and staff for open communication, leadership, direction, and motivation.
Requirements
  • 5-7 years of experience in a full-service restaurant.
  • Obtain and maintain current Serve Safe Food Managers Certification within six months of hire/promotion.
  • Ability to lift a minimum of 25 lbs. and perform essential job functions such as standing, bending, reaching, climbing on a ladder, and walking long distances.
  • Standing for long periods and the ability to work in an environment with varying temperatures.
  • Bachelor of Science degree in hotel/restaurant management is desirable.
  • Proficient in reading and writing, Microsoft Office Suite, and mathematics.