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Client Support Specialist

2 months ago

Dania Beach, Florida, United States Keolis Commuter Services Full time

Customer Service Representative

Job Category: Customer Service Requisition Number: CUSTO01458

Job Overview

Key Responsibilities:

  • Address customer inquiries and issues by delivering prompt and precise information.
  • Direct feedback, accolades, and grievances to the appropriate operational supervisors.
  • Provide reliable, accurate, and comprehensive information utilizing the appropriate tools and methods.
  • Ensure customer concerns are fully understood and articulate the resolution clearly.
  • Implement proactive strategies to keep customers informed about service routes and updates.
  • Adhere to established communication protocols, guidelines, and policies.
  • Resolve customer complaints and inquiries as they arise.
  • Collaborate with other departments to address customer challenges effectively.
  • Assist other departments with tasks as time permits, aligned with the CSR role.

Knowledge and Qualifications:

  • Effective communication skills with customers are essential.
  • A High School diploma or equivalent (such as GED) is required.
  • Minimum of one year of experience in a customer service environment.
  • Familiarity with various software applications and proficiency in Windows-based systems.
  • Ability to stand for extended periods in diverse weather conditions.

Additional Information:

  • Employment is contingent upon successful completion of a pre-employment drug and alcohol screening, as well as a favorable background check.
  • For safety-sensitive positions, a physical examination may be required.
  • Safety is a core value at Keolis, ensuring the well-being of employees, customers, and communities.
  • Keolis is dedicated to environmental stewardship, minimizing operational impacts on communities.
  • We uphold Equal Employment Opportunity policies for all qualified individuals.
  • Our commitment includes providing competitive compensation, benefits, and opportunities for professional growth.

Disclaimer: The above statements are intended to describe the general nature and level of work performed by employees in this classification. They are not exhaustive lists of all responsibilities, duties, and skills required for this position.