Mediation Support Specialist

5 days ago


Ormond Beach, Florida, United States Veritext Legal Solutions Full time

At Veritext Legal Solutions, we're seeking a highly skilled Mediation Support Specialist to join our team. As a key member of our mediation team, you'll play a critical role in ensuring our clients and mediators receive exceptional service as their designated point of contact.



This position reports to the office Monday through Friday for the first 4-6 months, with a hybrid schedule of 2 days in the office thereafter. In this role, you'll work collaboratively with Veritext colleagues, embodying our core values of professionalism, excellence, and customer satisfaction.



Your key responsibilities will include communicating with clients and mediators in a timely, professional, and courteous manner, ensuring all client communications are handled efficiently, and providing necessary information accurately and effectively. You'll also be responsible for reporting incidents to management, welcoming new projects and ideas, and continuously enhancing your job knowledge to bring value to your role.



This role requires a dedicated professional with 3+ years of related experience, proficiency in MS Office, and strong interpersonal skills, with the ability to communicate and interact effectively. You'll be detail-oriented, organized, and able to multi-task and work under pressure to meet or exceed deadlines.



As a Mediation Support Specialist, you'll be proactive and motivated, with strong problem-solving and follow-up skills. You'll also be familiar with Veritext products and services, their value, and commensurate fees. You'll understand our company's targets and strive to meet and exceed them, ensuring departmental training materials are current, effective, and utilized.



This role offers a competitive salary range of $55,000 - $65,000 per year, depending on experience, along with a comprehensive benefits package, including medical, dental, and vision insurance, paid time off, and a robust suite of mental health benefits. We also offer a matched 401(k) plan, pet insurance, flexible spending accounts, and company-paid life insurance, as well as learning and development opportunities to advance both personally and professionally.



At Veritext Legal Solutions, we're committed to cultivating a vibrant community based on collaboration, innovation, creativity, and belonging. We celebrate diversity, equity, and inclusion, and aim to employ qualified individuals of the greatest ability without discriminating based on race, color, religion, national origin, age, sex, physical or mental disability, medical condition, gender identity or expression, sexual orientation, marital status, veteran status, or any other legally protected group status.



Veritext participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.



Join our team and become a critical part of our mediation team, working collaboratively with colleagues to deliver exceptional service to our clients. If you're a dedicated professional with a passion for customer satisfaction, apply now to become a Mediation Support Specialist at Veritext Legal Solutions.



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