Body Shop Customer Support Coordinator

2 weeks ago


Houston, Texas, United States Mike Calvert Toyota Full time
Join the Mike Calvert Toyota Family

Note: Candidates with automotive experience are preferred.

Mike Calvert Toyota is seeking a skilled Customer Service Representative for our Body Shop/Collision Center. This role involves supporting the Collision Center with essential administrative tasks, including managing documentation and reports. You will be responsible for preparing and tracking insurance billings while ensuring timely follow-ups on outstanding payments. Additionally, you will assist the Body Shop Manager with administrative responsibilities related to collision estimates and ongoing work processes.

Key Responsibilities:
  • Guide customers through the repair process and outline subsequent steps.
  • Help set and achieve departmental goals and objectives.
  • Track and analyze the performance of all body shop metrics.
  • Build and maintain strong relationships with insurance adjusters.
  • Foster positive relationships with customers to promote repeat and referral business.
  • Oversee daily productivity reports and related payroll documentation.
  • Ensure timely follow-up on parts orders to confirm availability.
  • Monitor the progress and completion of vehicles in the shop, communicating with customers as needed.
  • Ensure all paperwork is complete, legible, and properly filed or distributed.
  • Prepare final billing for completed repair orders.
  • Manage accounts receivable for body repair services.
  • Maintain a professional appearance at all times.

Why Choose Mike Calvert Toyota?

At Mike Calvert Toyota, we prioritize our team members. As a family-owned and operated business, we take pride in supporting our community. We believe that our employees are our greatest asset, and we work collaboratively to ensure an exceptional customer experience.

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