Range Check-In Specialist
2 weeks ago
POSITION SUMMARY
The Range Check-In Specialist plays a crucial role in managing all aspects of the range check-in process. This individual ensures that patrons are efficiently checked in, complete all necessary documentation, and receive inspections of ammunition and/or rental firearms, along with essential protective gear and targets as required. Effective communication with the Range Safety Officer (RSO) and all relevant personnel is vital to coordinate activities on the range. Exceptional client service and sales proficiency are key components of this role.
PRIMARY RESPONSIBILITIES
Achieve Results
- Continuously oversee all operations at the Range Check-In area.
- Maintain cleanliness and compliance with legal standards in all zones.
- Deliver outstanding customer service at check-in and retail points by utilizing comprehensive knowledge of sales technology.
- Exhibit a professional appearance and courteous demeanor at all times.
- Ensure a positive customer experience while upholding strict firearm safety protocols and enforcing range policies, regulations, and dress codes.
- Encourage sales through the rental program, targets, accessories, and more.
- Ensure compliance with rental firearm regulations.
Operational Excellence
- Consistently adhere to the Standard Operating Procedures (SOP).
- Regularly assess range conditions using surveillance, radio communication, and make necessary adjustments.
- Be knowledgeable of and follow emergency response protocols as needed.
- Report daily to the General Manager regarding any operational concerns that require attention.
Relationship Management
- Foster and maintain collaborative relationships throughout the organization.
- Develop and sustain positive, effective relationships with key stakeholders, including external vendors, trainers, and customers.
ESSENTIAL FUNCTIONS/KEY COMPETENCIES
- Ability to manage multiple tasks and prioritize effectively.
- Proficient in operating point of sale systems.
- Strong communication skills and a positive, professional attitude.
- Customer service-oriented with excellent interpersonal skills.
- Capability to remain on feet for extended durations.
EDUCATION
A high school diploma is required; college coursework is preferred.
EXPERIENCE
Familiarity with firearms and adherence to safety protocols is essential.
OTHER
Normal overtime and extended work hours may be required, including evenings and weekends.
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