Guest Service Supervisor

2 weeks ago


Española, New Mexico, United States Santa Clara Development Corporation Full time
Job Summary

We are seeking a highly skilled Guest Service Supervisor to join our team at Santa Clara Development Corporation. As a key member of our Front Office team, you will be responsible for ensuring exceptional guest satisfaction and providing top-notch service to our valued customers.

Key Responsibilities
  • Manage the Front Desk and ensure seamless check-in and check-out processes for guests.
  • Receives payment for guest rooms and maintain accurate records.
  • Input reservations received through various channels and ensure timely updates.
  • Maintain compliance with front office standard operation procedures and ensure adherence to key control, room status information, and group information.
  • Ensure employees meet proper standards of dress and decorum and maintain the highest degree of guest service and professional conduct.
  • Assist with training of new Guest Service Agents and ensure a maximum level of service and satisfaction is achieved and maintained.
  • Facilitate the flow of information between departments and ensure accurate records and reports.
  • Handle guest complaints and resolve issues in a timely manner to ensure high levels of satisfaction.
  • Answer inquiries pertaining to hotel and casino services and maintain a clean and sanitized environment.
Requirements
  • High School Diploma with previous Front Desk or Supervisory experience.
  • Must be 21 years of age or older.
  • Must be able to read, write, and verbally communicate fluently in English.

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