Fraud Investigation Associate

2 weeks ago


San Antonio, Texas, United States Randolph-Brooks Federal Credit Union (RBFCU) Full time
Position Overview:
The Fraud Service Specialist plays a crucial role in assisting members with inquiries related to fraud, case management, and investigations through various communication channels.

Key Responsibilities:
1. Address and manage real-time inquiries from members, non-members, and internal staff regarding cases.
2. Handle inquiries related to claim statuses and transaction details, utilizing all available communication methods, including phone and electronic correspondence.
3. Exhibit a strong understanding of professional phone etiquette and effective member interview techniques.
4. Convey sensitive information in a clear and effective manner, ensuring members are informed and reassured throughout the process.
5. Research and process inquiries and transactions as directed by verified members, employing basic fraud detection methods.
6. Demonstrate ownership and accountability in decision-making that impacts member interactions and accounts.
7. Utilize critical thinking skills to identify, investigate, and rectify account discrepancies, errors, and potential fraud patterns.
8. Access and utilize various reporting tools to complete, review, and update account records, ensuring data integrity is maintained.
9. Foster strong relationships with colleagues, management, and other departments.
10. Maintain a foundational understanding of the RBFCU member handbook, policies, regulatory laws, and relevant credit union knowledge.

Qualifications:
- High School Diploma or GED required.
- Less than one year of relevant work experience preferred.
- Availability to work a Monday to Saturday schedule.
- Proficient typing skills and 10-key by touch.
- Competence in using PCs, software applications, and office equipment.
- Strong communication and interpersonal skills are essential.
- Consistent attendance and punctuality are crucial.
All qualified candidates will be considered for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or any other legally protected status.
  • Senior Investigator

    7 days ago


    San Antonio, Texas, United States USAA Full time

    About the RoleUSAA is seeking a highly skilled and experienced Senior Investigator to join our team. As a Senior Investigator, you will play a critical role in protecting USAA and our members from potential fraudulent claims by investigating complex fraud investigations with significant financial impact.Key ResponsibilitiesLead the execution of fraud...


  • San Antonio, Texas, United States United Services Automobile Association - USAA Full time

    Job SummaryAs a dedicated Senior Fraud Investigator within the Claims Operations team at United Services Automobile Association (USAA), you will play a critical role in protecting the organization and its members from potential fraudulent claims. This involves conducting complex fraud investigations with significant financial impact to USAA.Key...

  • Senior Investigator

    19 hours ago


    San Antonio, Texas, United States CAPPS, Inc. Full time

    About the RoleWe are seeking a highly skilled and experienced Investigator to join our Medicaid Fraud Control Unit (MFCU) team at CAPPS, Inc. As an Investigator, you will play a critical role in conducting complex criminal investigations of Medicaid provider fraud and nursing home related investigations.Key ResponsibilitiesConduct advanced criminal...

  • Senior Investigator

    1 week ago


    San Antonio, Texas, United States CAPPS, Inc. Full time

    Job DescriptionJob Summary:The Medicaid Fraud Control Unit (MFCU) Division of the Office of the Attorney General (OAG) is seeking a highly skilled and experienced Senior Investigator to perform advanced criminal investigations of Medicaid provider fraud and nursing home related investigations.Key Responsibilities:Conduct complex criminal investigations of...


  • San Antonio, Texas, United States CAPPS, Inc. Full time

    Position Overview As a key member of the Medicaid Fraud Control Unit (MFCU) at CAPPS, Inc., you will engage in sophisticated criminal investigations related to Medicaid provider fraud and nursing home issues. Your role will involve collaborating with various law enforcement agencies to ensure compliance with state and federal regulations. CAPPS, Inc. is...


  • San Antonio, Texas, United States United Services Automobile Association - USAA Full time

    About the RoleAs a dedicated Senior Fraud Investigator, you will play a critical role in safeguarding USAA and its members from potential fraudulent claims. Within defined guidelines and framework, you will investigate complex fraud investigations with significant financial impact to USAA.Key ResponsibilitiesConduct thorough investigations into complex fraud...

  • Fraud Claims Analyst

    2 weeks ago


    San Antonio, Texas, United States Apex Systems Full time

    Job Title: Customer Support: Fraud Investigation SpecialistLocation: Hybrid work modelSchedule: Two available shiftsMonday - Friday 10am - 7pmTuesday - Friday 10am - 7pm and Saturday 8am - 4:30pmJob Type: Long-term contract with potential for permanent placementCompensation: $17 - $19 per hourNumber of Openings: 3 - 5Overview:The primary role of the Fraud...


  • San Antonio, Texas, United States Apex Systems Full time

    Position Title: Fraud Prevention Analyst Work Arrangement: Hybrid model with in-office presence required 2-3 days per week Work Schedule: Two Shifts Available Monday to Friday from 10 AM to 7 PM Tuesday to Saturday (Tuesday to Friday from 10 AM to 7 PM and Saturday from 8 AM to 4:30 PM) Employment Type: Long-term contract with potential for...


  • San Antonio, Texas, United States Apex Systems Full time

    Job Overview: Position: Customer Service: Fraud Specialist I Work Environment: Hybrid schedule with onsite requirements Employment Type: Long-term contract with potential for permanent placement Compensation: Competitive hourly rate Job Summary: The Fraud Specialist I plays a crucial role in managing and processing fraud-related claims and alerts. This...

  • Field Investigator

    7 days ago


    San Antonio, Texas, United States USAA Full time

    About the RoleUSAA is seeking a highly skilled and experienced Senior Investigator to join our team. As a Senior Investigator, you will play a critical role in protecting USAA and our members from potential fraudulent claims by investigating complex fraud investigations with significant financial impact.Key ResponsibilitiesLead the execution of fraud...


  • San Antonio, Texas, United States Apex Systems Full time

    Job Title: Customer Service: Fraud Specialist ILocation: Hybrid role with onsite presence required 2-3 days per weekSchedule: Two Shift Options AvailableMonday to Friday, 10 AM - 7 PMTuesday to Friday, 10 AM - 7 PM and Saturday, 8 AM - 4:30 PMJob Type: Long-term contract with potential for hireCompensation: $17 - $19 per hourOpenings: 3-5 positions...


  • San Antonio, Texas, United States Insight Global Full time

    Position OverviewInsight Global is actively seeking multiple Fraud Intelligence Specialists for a prominent financial institution. The primary focus of the Fraud Intelligence Team is to meticulously review all alerts generated by centralized monitoring systems, as well as alerts originating from both internal and external sources.Key ResponsibilitiesThe...


  • San Antonio, Texas, United States USAA Full time

    About the RoleAs a dedicated Fraud Prevention Policy Governance Lead, you will be working with the Fraud Prevention Team in USAA's Bank Fraud Operations Group.You will work with key internal and external stakeholders, aligning fraud and business needs to facilitate a balanced performance engagement for fraud loss management and outstanding member...


  • San Antonio, Texas, United States USAA Full time

    About the OpportunityWe are seeking a highly skilled and experienced Director, Special Investigations Unit to join our team at USAA. As a key member of our organization, you will be responsible for leading our Claims Security operations and developing strategies to prevent and investigate fraud.Key Responsibilities:Develop and implement Claims Security...


  • San Antonio, Texas, United States Citigroup Inc Full time

    About the RoleCitigroup Inc. is seeking a highly skilled and experienced professional to join our team as a Senior Manager, Dispute Resolution and Abuse Prevention. This role will report to the Head of Financial Threats and will be responsible for providing direction and policy specific to customer abuse where an individual or business is submitting...


  • San Antonio, Texas, United States Citigroup Inc Full time

    About the RoleCitigroup Inc is seeking a highly skilled Fraud Operations Specialist to join our team. As a Fraud Operations Specialist, you will be responsible for completing thorough risk assessments when reviewing account activity while delivering exceptional customer service to our clients.Key Responsibilities:Perform complex fraud investigations with...


  • San Antonio, Texas, United States Citigroup Inc Full time

    About the RoleThis is an exciting opportunity to join Citigroup Inc as a Fraud Operations Specialist, where you will play a critical role in protecting our clients' accounts and identities from fraudulent activities.Key ResponsibilitiesConduct thorough risk assessments to identify potential fraud and minimize financial impact.Deliver exceptional customer...


  • San Antonio, Texas, United States USAA Full time

    About the OpportunityWe are seeking a highly skilled and experienced Director, Special Investigations Unit to join our team at USAA. As a key member of our organization, you will be responsible for leading our Claims Security operations and developing strategies to prevent and detect fraud.Key Responsibilities:Develop and implement Claims Security...


  • San Antonio, Texas, United States Capgemini Full time

    Position: Fraud/Risk AnalystLocation: San Antonio, TexasAs a Fraud/Risk Analyst at Capgemini, you will engage with our Financial Services clientele, concentrating on AML (Anti-Money Laundering) investigations, KYC (Know Your Customer) protocols, and sanctions evaluations.Capgemini is committed to fostering the professional growth and skill enhancement of its...


  • San Antonio, Texas, United States Syntricate Technologies Full time

    Job DescriptionAt Syntricate Technologies, we are seeking a highly skilled and experienced Special Investigations Unit Professional to join our team. As a key member of our organization, you will be responsible for conducting thorough investigations and analyzing complex data to identify potential risks and opportunities.Key Responsibilities:Investigations...