Director, Special Investigations Unit

2 days ago

San Antonio, Texas, United States USAA Full time
About the Opportunity

We are seeking a highly skilled and experienced Director, Special Investigations Unit to join our team at USAA. As a key member of our organization, you will be responsible for leading our Claims Security operations and developing strategies to prevent and investigate fraud.

Key Responsibilities:

  • Develop and implement Claims Security operational plans and policies to ensure compliance with regulatory requirements and industry best practices.
  • Lead a team of investigators and analysts to identify and prevent fraud, and to develop and implement strategies to mitigate risk.
  • Collaborate with cross-functional teams to develop and implement business solutions to address operational obstacles and achieve strategic targets.
  • Develop and maintain relationships with industry partners and vendors to stay up-to-date on the latest trends and best practices in Claims Security.
  • Provide guidance and advice to the claims organization on fraud-related risk and communicate effective courses of action.
  • Develop and implement training programs to ensure that employees have the necessary skills and knowledge to identify and prevent fraud.
  • Monitor and report on business outcomes for Claims Security strategy, including metrics such as fraud detection and prevention rates.

Requirements:

  • Bachelor's degree or equivalent experience.
  • 8 years of progressive experience in claims, law enforcement, or a related field, or 6 years of P&C experience plus military service experience.
  • 3 years of direct team lead or management experience.
  • Demonstrated team leadership, cross-functional collaboration, building business solutions, and/or claims/investigation accountabilities.
  • Experience using, interpreting, solutioning and leading with data.
  • Proficiency at investigative protocols and procedures that would include compliant claims or fraud investigations to the specific state and regulatory requirements.
  • Possess in-depth knowledge of insurance policies and broad understanding of procedures related to SIU investigations.
  • Capability to analyze data, conduct root causes analysis, identify root causes, and recommend action plans and strategies to overcome operational obstacles and achieve strategic targets.
  • Ability to act as a subject matter expert to the claims organization to provide guidance and advice on a wide range of fraud-related risk and communicating effective courses of action.

Preferred Qualifications:

  • Experience leading a SIU program.
  • Fundamental knowledge of advanced fraud analytics.
  • SIU Project experience.
  • Experience managing people leaders in either Law Enforcement or SIU.
  • Deep network across P&C industry.
  • Excellent communication, interpersonal and problem-solving skills.
  • Exceptional analytical and decision-making acumen.
  • Advanced knowledge of both Core SIU investigation as well as organized ring activity.

What We Offer:

USAA offers a competitive salary range of $120,000 to $216,990.00, based on experience and market data. Additionally, we offer a comprehensive benefits package, including medical, dental, and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays, and various wellness programs. Our career path planning and continuing education assist employees with their professional goals.

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