Fraud Operations Specialist
5 days ago
Citigroup Inc is seeking a highly skilled Fraud Operations Specialist to join our team. As a Fraud Operations Specialist, you will be responsible for completing thorough risk assessments when reviewing account activity while delivering exceptional customer service to our clients.
Key Responsibilities:
- Perform complex fraud investigations with minimal supervision
- Respond to complex customer requests that may not be covered by established procedures
- Identify potential fraud by assessing the validity and applicability of previous/similar experiences and evaluating options in unique situations
- Resolve highly complex issues directly with clients, or third parties
- Drive organizational change through innovation and process improvement, eliminating friction points for the team
- Monitor process workflow, quality, and recommend new options to enhance productivity as required
- Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by adhering to Policy, rules and regulations, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting issues with transparency
Requirements:
- 2-4 years relevant experience
- 1-2 years in a related role
- Ability to process both inbound and outbound client calls
- High attention to detail with the ability to interpret data and organize information
- Consistently demonstrates clear and concise written and verbal communication
- Demonstrated ability to remain unbiased in a diverse working environment
- High School diploma or equivalent
What We Offer:
- Competitive salary range $21.13 to 22.13/hr
- Full-time position
- Opportunity to work in a dynamic and innovative environment
- Professional development and growth opportunities
-
Fraud Operations Specialist
17 hours ago
San Antonio, Texas, United States Citigroup Inc Full timeAbout the RoleThis is an exciting opportunity to join Citigroup Inc as a Fraud Operations Specialist, where you will play a critical role in protecting our clients' accounts and identities from fraudulent activities.Key ResponsibilitiesConduct thorough risk assessments to identify potential fraud and minimize financial impact.Deliver exceptional customer...
-
Fraud Prevention Specialist
2 weeks ago
San Antonio, Texas, United States Apex Systems Full timeJob Overview: Position: Customer Service: Fraud Specialist I Work Environment: Hybrid schedule with onsite requirements Employment Type: Long-term contract with potential for permanent placement Compensation: Competitive hourly rate Job Summary: The Fraud Specialist I plays a crucial role in managing and processing fraud-related claims and alerts. This...
-
Fraud Intelligence Specialist
2 weeks ago
San Antonio, Texas, United States Insight Global Full timePosition OverviewInsight Global is actively seeking multiple Fraud Intelligence Specialists for a prominent financial institution. The primary focus of the Fraud Intelligence Team is to meticulously review all alerts generated by centralized monitoring systems, as well as alerts originating from both internal and external sources.Key ResponsibilitiesThe...
-
Fraud Prevention Specialist
5 days ago
San Antonio, Texas, United States HCLTech Full timeAbout the RoleThis is an in-person role that requires some travel. As a Fraud Specialist II at HCLTech, you will be responsible for completing all necessary forms and paperwork involving fraud claims/notifications and working fraud alerts that present a significant financial risk to the bank.Key ResponsibilitiesReceive and Resolve Fraud Alerts: Respond to...
-
Fraud Prevention Specialist
7 days ago
San Antonio, Texas, United States HCLTech Full timeJob OverviewHCLTech is seeking a highly skilled Fraud Prevention Specialist to join our team. As a key member of our organization, you will play a critical role in identifying and mitigating financial crime risks.Key Responsibilities:Conduct thorough research on reported fraud activity and take appropriate action to resolve claims, prevent losses, and...
-
Fraud Claims Analyst
2 weeks ago
San Antonio, Texas, United States Apex Systems Full timeJob Title: Customer Support: Fraud Investigation SpecialistLocation: Hybrid work modelSchedule: Two available shiftsMonday - Friday 10am - 7pmTuesday - Friday 10am - 7pm and Saturday 8am - 4:30pmJob Type: Long-term contract with potential for permanent placementCompensation: $17 - $19 per hourNumber of Openings: 3 - 5Overview:The primary role of the Fraud...
-
Senior Fraud Operations Manager
5 days ago
San Antonio, Texas, United States Citigroup Inc Full timeAbout the RoleWe are seeking a highly skilled and experienced Senior Fraud Operations Manager to join our team at Citigroup Inc. As a key member of our Fraud Operations department, you will be responsible for leading a medium-sized team of Fraud Agents and ensuring they consistently meet performance metrics and provide effective customer service while making...
-
Customer Support Fraud Analyst
2 weeks ago
San Antonio, Texas, United States Apex Systems Full timeJob Title: Customer Service: Fraud Specialist ILocation: Hybrid role with onsite presence required 2-3 days per weekSchedule: Two Shift Options AvailableMonday to Friday, 10 AM - 7 PMTuesday to Friday, 10 AM - 7 PM and Saturday, 8 AM - 4:30 PMJob Type: Long-term contract with potential for hireCompensation: $17 - $19 per hourOpenings: 3-5 positions...
-
Senior Fraud Investigator
15 hours ago
San Antonio, Texas, United States United Services Automobile Association - USAA Full timeJob SummaryAs a dedicated Senior Fraud Investigator within the Claims Operations team at United Services Automobile Association (USAA), you will play a critical role in protecting the organization and its members from potential fraudulent claims. This involves conducting complex fraud investigations with significant financial impact to USAA.Key...
-
Fraud Investigation Associate
2 weeks ago
San Antonio, Texas, United States Randolph-Brooks Federal Credit Union (RBFCU) Full timePosition Overview:The Fraud Service Specialist plays a crucial role in assisting members with inquiries related to fraud, case management, and investigations through various communication channels.Key Responsibilities:1. Address and manage real-time inquiries from members, non-members, and internal staff regarding cases.2. Handle inquiries related to claim...
-
Fraud Analytics Specialist
2 weeks ago
San Antonio, Texas, United States Insight Global Full timePosition OverviewInsight Global is in search of two dedicated Fraud Analytics Analysts to join our esteemed financial client. In this pivotal role, you will deliver analytical support across various business sectors within the organization.Key ResponsibilitiesThe Fraud Analytics Analyst will be tasked with:Utilizing mathematical and statistical...
-
Fraud Prevention Analyst
2 weeks ago
San Antonio, Texas, United States Apex Systems Full timePosition Title: Fraud Prevention Analyst Work Arrangement: Hybrid model with in-office presence required 2-3 days per week Work Schedule: Two Shifts Available Monday to Friday from 10 AM to 7 PM Tuesday to Saturday (Tuesday to Friday from 10 AM to 7 PM and Saturday from 8 AM to 4:30 PM) Employment Type: Long-term contract with potential for...
-
Software Engineer III
1 week ago
San Antonio, Texas, United States Vip Staffing - zrtech Full timeJob OverviewVIP Staffing - zrtech is seeking a highly skilled Software Engineer III to join our team as a Fraud System Integrations Specialist. As a key member of our software development team, you will be responsible for designing, developing, and implementing solutions for assigned programs and applications across the organization.Key...
-
Fraud Prevention Specialist
2 weeks ago
San Antonio, Texas, United States Capgemini Full timePosition: Fraud/Risk AnalystLocation: San Antonio, TexasAs a Fraud/Risk Analyst at Capgemini, you will engage with our Financial Services clientele, concentrating on AML (Anti-Money Laundering) investigations, KYC (Know Your Customer) protocols, and sanctions evaluations.Capgemini is committed to fostering the professional growth and skill enhancement of its...
-
AML and Fraud Monitoring Specialist
2 weeks ago
San Antonio, Texas, United States Capgemini Full timeJob Title: AML/Fraud Transaction Monitoring ConsultantLocation: San Antonio, TXJob Overview:This role centers on Anti-Money Laundering (AML) investigations, Know Your Customer (KYC) processes, and sanctions evaluations. After completing a comprehensive training program, you will be equipped to enhance our clients' financial crime compliance initiatives.Key...
-
Senior Investigator
7 days ago
San Antonio, Texas, United States USAA Full timeAbout the RoleUSAA is seeking a highly skilled and experienced Senior Investigator to join our team. As a Senior Investigator, you will play a critical role in protecting USAA and our members from potential fraudulent claims by investigating complex fraud investigations with significant financial impact.Key ResponsibilitiesLead the execution of fraud...
-
AML and Fraud Monitoring Specialist
2 weeks ago
San Antonio, Texas, United States Capgemini Full timeJob Title: AML/Fraud Transaction Monitoring ConsultantLocation: San Antonio, TXJob Overview:This role emphasizes Anti-Money Laundering (AML) investigations, Know Your Customer (KYC) processes, and sanctions assessments. Following a comprehensive training program, you will be prepared to assist our clients in their financial crime compliance initiatives.Key...
-
San Antonio, Texas, United States Citigroup Inc Full timeAbout the RoleCitigroup Inc. is seeking a highly skilled and experienced professional to join our team as a Senior Manager, Dispute Resolution and Abuse Prevention. This role will report to the Head of Financial Threats and will be responsible for providing direction and policy specific to customer abuse where an individual or business is submitting...
-
AML/Fraud Transaction Monitoring Specialist
7 days ago
San Antonio, Texas, United States Capgemini Full timeAbout the RoleAs a Financial Crime Compliance Consultant at Capgemini, you will play a critical role in helping our clients navigate the complexities of Anti-Money Laundering (AML) and fraud transaction monitoring.Key ResponsibilitiesTransaction Monitoring and Investigations: Review alerted and ad-hoc transactional activity to identify potentially suspicious...
-
AML/Fraud Transaction Monitoring Specialist
4 days ago
San Antonio, Texas, United States Capgemini Full timeAbout the RoleAs a Financial Crime Compliance Consultant at Capgemini, you will play a critical role in helping our clients navigate the complexities of Anti-Money Laundering (AML) and fraud transaction monitoring.Key ResponsibilitiesTransaction Monitoring and Investigations: Review alerted and ad-hoc transactional activity to identify potentially suspicious...