Manager of Patient Services

1 week ago


Nashville, Tennessee, United States Compass Group Careers Full time
Job Overview

Position: Patient Services Manager

Salary: Competitive

Compensation: Additional benefits available

Pay Grade: 14

Company Overview: TouchPoint, a division of Compass Group, specializes in delivering customer-centric support services across various healthcare settings. Our team is dedicated to providing exceptional service in areas such as healthcare cleaning, laundry management, patient transport, and food service. We pride ourselves on our commitment to quality and outstanding customer satisfaction.

Position Summary

We are looking for a Patient Services Manager to oversee our Patient Services Team within an Acute Care environment.

Key Responsibilities:
  • Set objectives and manage the execution of patient food service requirements based on medical guidance and patient demographics.
  • Recruit, lead, mentor, and train members of the patient service team.
  • Adhere to dietary guidelines for special or modified diets to ensure that food preferences align with dietary restrictions.
  • Ensure that patient services personnel contribute to achieving established patient satisfaction targets.
  • Comply with all regulatory standards, including those from federal, state, and accrediting bodies, while maintaining confidentiality and patient rights.
  • Engage in and lead initiatives focused on patient satisfaction, departmental meetings, and overall Quality Assurance/Performance Improvement efforts.
Qualifications:
  • Associate degree with at least one (1) year of experience in food services or a related field, or a bachelor's degree in food service management or a related discipline.
  • Preferred certifications include Certified Dietary Manager, Registered Diet Technician, or Registered Dietitian.
  • Minimum of one (1) year of experience in food service management, ideally in an acute care context.
  • ServSafe certification is desirable.
  • Proficient in Microsoft Office applications, electronic medical records, and dietary management systems.

Benefits: TouchPoint offers a comprehensive benefits package including medical, dental, vision, life insurance, disability coverage, retirement plans, paid time off, and various wellness programs.

Note: This job description is not exhaustive and may be subject to change based on business needs. TouchPoint is an equal opportunity employer committed to diversity and inclusion in the workplace.



  • Nashville, Tennessee, United States Compass Group Careers Full time

    Job OverviewPosition: Patient Services ManagerSalary: CompetitiveCompensation: Additional benefits availablePay Grade: 14Company: TouchPoint, a division of Compass GroupAbout Us: TouchPoint, Support Services, is dedicated to delivering exceptional customer-oriented support services. Our team specializes in various areas, including healthcare cleaning,...


  • Nashville, Tennessee, United States Compass Group Careers Full time

    Job OverviewPosition Title: Patient Services ManagerSalary: CompetitiveCompensation Structure: Additional benefits availablePay Grade: 12Company Overview: TouchPoint, a division of Compass Group, specializes in delivering customer-centric support services within the healthcare sector. Our team is dedicated to providing high-quality services, including...


  • Nashville, Tennessee, United States Compass Group Careers Full time

    Job OverviewPosition: Patient Services ManagerSalary: CompetitiveCompensation Package: Includes various benefitsPay Grade: 14Company Overview: TouchPoint, a division of Compass Group, is dedicated to delivering exceptional support services in the healthcare sector. Our team is composed of skilled professionals committed to providing outstanding customer...


  • Nashville, Tennessee, United States Compass Group USA Full time

    Compensation Overview:Additional Compensation Opportunities:Pay Grade: 12Compass Group USA, through TouchPoint Support Services, delivers customer-centric support solutions. Our expertise encompasses various services, including healthcare sanitation, laundry management, patient transport, and nutritional services. TouchPoint is comprised of the most...

  • Operations Manager

    20 hours ago


    Nashville, Tennessee, United States Elevate Patient Financial Solutions Full time

    Job SummaryElevate Patient Financial Solutions is seeking a highly skilled Operations Manager to lead and manage our hospital client relationships in the Greater Nashville, TN area. This is a hybrid position that requires hospital presence and will support 7 hospitals in the region.Key ResponsibilitiesManage and orient staff, assign work, develop work...


  • Nashville, Tennessee, United States Vanderbilt University Medical Center Full time

    Job SummaryWe are seeking a highly organized and detail-oriented Patient Service Representative to join our team at Vanderbilt University Medical Center. As a key member of our front desk team, you will be responsible for providing exceptional patient service and ensuring a smooth and efficient experience for our patients.Key ResponsibilitiesConduct patient...


  • Nashville, Tennessee, United States Vanderbilt University Medical Center Full time

    Job SummaryWe are seeking a highly skilled and detail-oriented Patient Service Coordinator to join our team at Vanderbilt University Medical Center. As a Patient Service Coordinator, you will be responsible for providing exceptional customer service to our patients and their families, ensuring a smooth and efficient experience throughout their visit.Key...


  • Nashville, Tennessee, United States AmSurg Full time

    Customer Services Representative - (Remote)Job Category: CorporateRequisition Number: CUSTO04725Job OverviewThis role is pivotal in managing a range of customer service inquiries with professionalism and efficiency. The representative will address patient inquiries and concerns related to their accounts, payments, and services.Key Responsibilities:Exhibit...


  • Nashville, Tennessee, United States Randstad North America, Inc. Full time

    Position Overview:We are seeking a dedicated Medical Front Desk Receptionist to join our team at a prominent healthcare organization.Key Responsibilities:- Provide exceptional service to patients and visitors- Manage appointment scheduling and patient check-ins- Maintain organized patient records and documentation- Collaborate with healthcare professionals...


  • Nashville, Tennessee, United States Meharry Medical College Full time

    About the RoleMeharry Medical College is seeking a highly skilled and organized Dental Business Assistant to join our team. As a key member of our administrative staff, you will be responsible for providing exceptional patient service and ensuring the smooth operation of our dental business.Key ResponsibilitiesAppointment SchedulingCoordinate patient...


  • Nashville, Tennessee, United States The Joint Full time

    Now Hiring: Reception CoordinatorJoin our dynamic team as a Reception Coordinator, where your passion for health and wellness can flourish. We are dedicated to providing exceptional service to our patients, and we are looking for someone who shares our commitment to excellence.Key Responsibilities:Deliver outstanding service to our members and...


  • Nashville, Tennessee, United States Radiology Partners Full time

    About Radiology PartnersRadiology Partners is a leading provider of outpatient imaging services, delivering state-of-the-art diagnostic care to patients across the region. Our mission is to provide high-quality, affordable imaging studies that meet the needs of our patients and communities.Job SummaryWe are seeking a highly motivated and customer-focused...


  • Nashville, Tennessee, United States R1 RCM Full time

    Position Title: Customer Service RepresentativeDepartment: Patient RegistrationJob Overview:As a Customer Service Representative, you will play a crucial role in assisting patients as they navigate the registration process for healthcare services. You will often be the initial point of contact, responsible for providing support and addressing inquiries...


  • Nashville, Tennessee, United States Vanderbilt University Medical Center Full time

    Job SummaryWe are seeking a highly skilled and detail-oriented Patient Service Specialist to join our team at Vanderbilt University Medical Center. As a key member of our healthcare team, you will be responsible for providing exceptional patient service and support to our patients and families.Key ResponsibilitiesConduct patient check-in and check-out...


  • Nashville, Tennessee, United States Compass Group Careers Full time

    Job OverviewPosition: Patient Services ManagerSalary: Competitive compensation packageOther Benefits: Comprehensive benefits packagePay Grade: 12Company Overview: TouchPoint, a division of Compass Group, specializes in delivering exceptional support services within the healthcare sector. Our team is dedicated to providing top-notch services including...


  • Nashville, Tennessee, United States Meharry Medical College Full time

    Job SummaryMeharry Medical College is seeking a highly skilled and detail-oriented Patient Service Representative to join our team. As a key member of our clinical support staff, you will be responsible for providing exceptional patient care and administrative support to our patients and healthcare providers.Key ResponsibilitiesScheduling and...


  • Nashville, Tennessee, United States tapwage Full time

    Job SummaryOur team members are part of an environment that fosters health, hope and healing-for all, driven by the principles of Our Atrium Health Way to create a welcoming and professional environment. The Patient Service Specialist will consistently provide exemplary customer service while proactively executing all front office administrative duties. It...


  • Nashville, Tennessee, United States Meharry Medical College Full time

    Job SummaryMeharry Medical College is seeking a highly skilled and detail-oriented Patient Service Representative to join our team. As a key member of our clinical support staff, you will be responsible for providing exceptional patient care and administrative support in a fast-paced medical office environment.Key ResponsibilitiesFront Office...


  • Nashville, Tennessee, United States Compass Group USA Full time

    Job Summary:As a Patient Dining Experience Manager, you will lead our Patient Dining Services teams in a hospital setting, partnering with our Nutrition and Culinary teams to provide an exceptional room-service style dining experience. If you have a background in food/nutrition and a passion for hospitality, we encourage you to apply.Key...


  • Nashville, Tennessee, United States Williamson Medical Group Full time

    Position Overview:The Patient Meal Service Coordinator plays a vital role in ensuring the delivery of meals to patients and guests in accordance with established facility protocols. This position involves accurately taking and entering meal orders, as well as delivering meals to the appropriate locations. The Coordinator is also responsible for documenting...