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Patient Service Representative

2 months ago

Nashville, Tennessee, United States Vanderbilt University Medical Center Full time
Job Summary

We are seeking a highly organized and detail-oriented Patient Service Representative to join our team at Vanderbilt University Medical Center. As a key member of our front desk team, you will be responsible for providing exceptional patient service and ensuring a smooth and efficient experience for our patients.

Key Responsibilities
  • Conduct patient check-in and check-out processes
  • Schedule appointments and manage patient schedules
  • Provide positive first impressions and exceptional customer service
  • Ensure accurate and timely processing of patient information
  • Manage the reception area and maintain a clean and organized environment
Technical Capabilities
  • Medical Terminology & Documentation: Ability to comprehend medical terminology and documentation in an office setting
  • Patient Documentation: Ability to receive and record patient information accurately
  • Patient Scheduling: Ability to coordinate and schedule patient appointments and surgeries
  • Customer Service: Ability to provide exceptional customer service and respond to patient needs
Core Accountabilities
  • Organizational Impact: Performs tasks that impact own performance with regular guidance
  • Problem Solving/Complexity of work: Follows established processes to solve routine problems
  • Breadth of Knowledge: Has basic job knowledge of systems and procedures
  • Team Interaction: Individually contributes to the team
Core Capabilities
  • Delivering Excellent Services: Serves others with compassion and provides excellent service
  • Ensuring High Quality: Performs excellent work and ensures quality standards are met
  • Managing Resources Effectively: Demonstrates accountability and manages resources effectively
  • Fostering Innovation: Generates new ideas and adapts to change
Position Qualifications
  • Responsibilities: Performs tasks that impact own performance with regular guidance
  • Certifications: None required
  • Work Experience: Less than 1 year of experience in a similar role
  • Education: High School Diploma or GED